Client Services Support Specialist II

167-Russell Dept Of Social Services; Virginia (MN); On-site; USD 26,000 - 31,000; Full time

Job summary

167-Russell Dept Of Social Services in Minnesota seeks a Human Services Assistant II to provide administrative and technical support for agency clients across multiple program areas. The role differentiates from a higher level by its scope of client screening and first-contact responsibilities.

The position involves operating computer systems for applications, renewals, and data updates; assisting clients with forms; answering inquiries; and supporting case management, documentation, and

Qualifications

• High school diploma with relevant coursework or experience in public administrative support.
• Ability to operate multiple computer systems for client data entry and renewals.
• Strong verbal and written communication, and attention to detail.

Responsibilities

• Assist with benefit programs including intake, renewals, and data entry.
• Respond to inquiries by phone, email, or in person, and provide client referrals.
• Prepare case files, mail correspondence, and maintain records.
• Support social workers with schedules, forms, and documentation.
• Provide transportation support and assist in court-related activities when needed.

Skills

Customer service

Data entry

Office software

Communication

Policy knowledge

Education

High school diploma with social services coursework

Tools

Calculator

Fax/ Copier

Word processing

Spreadsheets

Graphics software

File maintenance

Job description

167-Russell Dept Of Social Services in Minnesota seeks a Human Services Assistant II to provide administrative and technical support for agency clients across multiple program areas. The role differentiates from a higher level by its scope of client screening and first-contact responsibilities.

The position involves operating computer systems for applications, renewals, and data updates; assisting clients with forms; answering inquiries; and supporting case management, documentation, and