Client Services Support Specialist

University of Nebraska–Lincoln; Lincoln (NE); On-site; USD 45,000 - 52,000; Full time

Job summary

The University of Nebraska-Lincoln is seeking a Client Services Support Specialist to provide technical support in a help desk environment. This role involves assisting users with PC support, troubleshooting, and training. The ideal candidate will have strong communication skills and experience in customer support. Join a leading employer committed to employee growth and satisfaction.

Benefits

Vacation and sick leave pay

Medical, dental, and vision insurance

Professional development through training and education

Qualifications

• Two years of experience with desktop and/or helpdesk support.
• Thorough knowledge of Microsoft Windows and/or Apple macOS.

Responsibilities

• Provide technical and user support in a help desk setting.
• Assist with hardware and software support and training.

Skills

Communication

Organizational Skills

Customer Support

Education

Relevant coursework or specialized training

Tools

Microsoft Windows

Apple macOS

Job description

University of Nebraska-Lincoln Employment Website

Please see Special Instructions for more details.

“Click on “Apply for this Job”. You will then either create an application or edit your current application that is on file. You will be required to attach your resume, cover letter and list of references as three (3) separate documents in MS Word or PDF format.”

Position Information

Position Information

Working Title

Working Title Client Services Support Specialist

Department

Department Student Life IT-11950

Requisition Number

Requisition Number S_250379

Posting Open Date

Posting Open Date 05/14/2025

Application Review Date: (To ensure consideration, please submit all application materials before review date)

Application Review Date: (To ensure consideration, please submit all application materials before review date) 06/02/2025

Posting Close Date

Open Until Filled Yes

Description of Work

Ranked as one of the best employers in the state of Nebraska, the University of Nebraska is committed to providing a work environment and culture that fosters personal and professional success and satisfaction. By joining our team, you will be given opportunities to grow as an individual and contribute to the significant impact that we make within the University of Nebraska community and Nebraska’s economy each year.

We invest in our employees:

• Vacation and sick leave pay

• Medical, dental, and vision insurance

• Continuous improvement and innovation

• Professional development through training and education

The Client Services Support Specialist provides technical and user support in a help desk setting for a moderately complex computing environment. Under the direction of senior technical staff, serves as generalist responsible for providing a broad range of user support services including PC support, training, troubleshooting and network support. This position will assist the University community and the department of Student Affairs with exemplary support through the utilization and promotion of industry standard tools. This position will organize, research, and test innovative technologies and solutions. Duties include documentation of processes, tracking of inventory, writing reports and will work with our stakeholders to provide hardware and software support as well as training for desktops, laptops, mobile devices, printers, AV equipment, IOT devices, and a variety of other endpoints. They will work closely with other IT professionals including networking, security, and endpoint management to provide consultations and recommendations from the product and service catalog maintained by Information Technology Services for Student Affairs. May require on – call, after hours work.

The University of Nebraska-Lincoln seeks to attract and retain a high performing and collaborative workforce. UNL is committed to providing a work environment and culture that fosters personal and professional success where every person and every interaction matters. The University is proud to be one of Nebraska’s preferred and largest employers where individuals are able to participate and contribute to their full potential.

As an EO/AA employer, the University of Nebraska considers qualified applicants for employment without regard to race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. See https://equity.unl.edu/notice-nondiscrimination/.

Minimum Required Qualifications

Relevant coursework, or specialized training beyond high school; equivalent experience considered. Two years of experience with desktop and/or helpdesk support. Thorough knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration, and hardware. Experience with direct customer support face-to-face and/or remotely. Strong communication skills, both written and oral. Ability to work cooperatively and autonomously on tasks and projects. Ability to multi-task and manage competing priorities and duties. Strong organizational skills.

Preferred Qualifications

Experience with technology research and development and procurement. Experience with managing vendor interactions.
Nationally recognized IT certifications are preferred.

Pre-Placement Driving Record Review Required

Pre-Placement Driving Record Review Required No

Physical Required

Physical Required No

Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances.

Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances. No

Criminal History Background Check Required

Criminal History Background Check Required Yes

Posted Salary $45,000/yr. minimum

How to Apply

“Click on “Apply for this Job”. You will then either create an application or edit your current application that is on file. You will be required to attach your resume, cover letter and list of references as three (3) separate documents in MS Word or PDF format.”

For questions or accommodations related to this position contact

Benjamin Keown, Assistant Director of Client Services
[e-mail]
402.472.7976

Job Category (old)

Job Category (old) Managerial/Professional

Job Type

Job Type Full-Time

Alternate Work Schedule (if other than 8-5)

Alternate Work Schedule (if other than 8-5) May require on – call, after hours work.

Work Location (City, State)

Work Location (City, State) Lincoln, NE

Position funded by grant or other form of temporary funding?

Position funded by grant or other form of temporary funding? No

If Temporary, indicate end date

Planned Hire Date:

Appointment End Date

Supplemental Questions

Required fields are indicated with an asterisk (*).