Client Services & Support Specialist

Cognizant; Dover (DE); Remote; USD 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Zusammenfassung

Cognizant is hiring a Customer Service Representative to support Financial Advisors, internal staff, and external clients. You will assist with inbound calls, educate clients on accounts, and troubleshoot common tech issues while delivering exceptional service.

The role emphasizes strong communication, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Experience in banking/financial services is preferred, and Outlook/Office proficiency is required.

Qualifikationen

• At least a High School Diploma or equivalent is required.
• Previous call center and customer service experience.
• Banking, financial services, or wealth management experience preferred.
• Proficiency with Microsoft Office Suite, including Outlook.
• Strong Windows 11 navigation and troubleshooting skills.
• Familiarity with Citrix, Good for Enterprise, and Active Directory is preferred.
• Ability to troubleshoot issues with monitors, speakers, keyboards, and mice.
• Knowledge of Microsoft Office and Outlook troubleshooting techniques.
• Exceptional attention to detail and commitment to accuracy.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to build rapport and maintain professionalism in all client interactions.
• Proven ability to prioritize tasks and adapt to changing business needs.

Aufgaben

• Respond to inbound calls from branch personnel and internal stakeholders, delivering exceptional service by addressing inquiries, resolving issues, and ensuring a positive client experience.
• Educate clients on account services, products, and available capabilities.
• Demonstrate strong communication, organizational, and follow-up skills while maintaining a high level of accuracy and attention to detail.
• Provide superior customer-focused experiences, resolving inquiries with patience, professionalism, and empathy.
• Thrive in a fast-paced and evolving environment while effectively managing multiple priorities.
• Perform basic technical troubleshooting and assist users with common technology-related issues.

Kenntnisse

Call center experience

Customer service

Communication skills

Problem-solving

Attention to detail

Rapport building

Prioritization

Microsoft Office

Outlook

Windows 11

Citrix

Active Directory

Hardware troubleshooting

Analytical skills

Ausbildung

High School Diploma

Tools

Microsoft Office Suite

Outlook

Windows 11

Citrix

Active Directory

Good for Enterprise

Jobbeschreibung

Cognizant is hiring a Customer Service Representative to support Financial Advisors, internal staff, and external clients. You will assist with inbound calls, educate clients on accounts, and troubleshoot common tech issues while delivering exceptional service.

The role emphasizes strong communication, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Experience in banking/financial services is preferred, and Outlook/Office proficiency is required.