Client Services Specialist (Onsite) - Rhode Island

shusa; East Providence (RI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

East Side Clinical Laboratory, Inc. in East Providence, RI is seeking a dedicated on-site Client Services professional for a full-time role.

You will handle patient information, data entry, and routine inquiries during a 11:00–19:30 shift, Monday through Friday with rotating Saturdays, working 40 hours weekly. You will collaborate with physicians, patients, and internal teams, maintain accurate records, ensure HIPAA-compliant confidentiality, and support operational procedures to deliver

Qualifications

• High School/GED
• Customer service experience, data entry/general clerical experience required
• Medical or laboratory experience preferred.
• Computer experience a must.

Responsibilities

• Verify correct patient information & branch comments.
• Follow-up with physicians/patients as is necessary.
• Keep supervisor advised on the status of all client services projects or problems within the department
• Make recommendations on improving operational procedures.
• Work independently in problem solving and troubleshooting
• Conduct themselves in confidential manor in accordance with HIPPA mandates.
• As assigned, provide training and guidance to new personnel in the areas of telephone procedures, and department tasks/operations.
• Maintain professional interpersonal skills with patients and physicians with whom the incumbent has contact with. Establishes and maintains good rapport with other company departments as well as other co-workers.
• Assists in maintaining accurate records and patient documentation on a timely basis
• Maintain knowledge of all computer functions and operations and including pertinent changes to Client Services software and internet operations.
• Functions as a resource to other Client Services representatives on software matters.
• Performs other duties as required and assigned.

Skills

Customer service

Data entry

Computer experience

Education

High School/GED

Job description

East Side Clinical Laboratory, Inc. in East Providence, RI is seeking a dedicated on-site Client Services professional for a full-time role.

You will handle patient information, data entry, and routine inquiries during a 11:00–19:30 shift, Monday through Friday with rotating Saturdays, working 40 hours weekly. You will collaborate with physicians, patients, and internal teams, maintain accurate records, ensure HIPAA-compliant confidentiality, and support operational procedures to deliver