Client Services Representative

Sonic Anatomic Pathology; East Providence (RI); On-site; USD 36,000 - 48,000; Full time

Job summary

East Side Clinical Laboratory, Inc. in East Providence, RI is seeking a detail‑oriented administrative coordinator to support patient information, data entry, and client services. This onsite role emphasizes accuracy, confidentiality, and timely communication with physicians and patients.

You will train new staff, maintain records, and help optimize routine procedures. Local candidates with high school diploma, customer service or clerical experience, and basic computer skills are encouraged to

Qualifications

• High School/GED required.
• Customer service experience and data entry/general clerical experience required.
• Medical or laboratory experience preferred.
• Computer experience a must.

Responsibilities

• Verify correct patient information & branch comments.
• Follow-up with physicians/patients as necessary.
• Keep supervisor advised on the status of all client services projects or problems within the department.
• Make recommendations on improving operational procedures.
• Work independently in problem solving and troubleshooting.
• Conduct themselves in confidential manner in accordance with HIPAA mandates.
• Provide training and guidance to new personnel in telephone procedures and department tasks/operations.
• Maintain professional interpersonal skills with patients and physicians and establish good rapport with other departments.
• Assist in maintaining accurate records and patient documentation on a timely basis.
• Maintain knowledge of all computer functions and operations and changes to Client Services software and internet operations.
• Serve as a resource to other Client Services representatives on software matters.
• Perform other duties as required.

Skills

Customer service

Data entry

Clerical skills

Medical/Lab experience

Computer skills

Education

High School/GED

Tools

Microsoft Office

Job description

Job Functions, Duties, Responsibilities and Position Qualifications:

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

We're not just a workplace - we're a Great Place to Work certified employer!

Location: East Providence, RI (ONSITE)

Hours: 11am to 7:30pm

Days: Monday - Friday +Rotating Saturday

Full Time: Benefits Eligible

**This is NOT a remote job. You must be local to area to be considered**

What you'll do:

• Verify correct patient information & branch comments.
• Follow-up with physicians/patients as is necessary.
• Keep supervisor advised on the status of all client services projects or problems within the department
• Make recommendations on improving operational procedures.
• Work independently in problem solving and troubleshooting
• Conduct themselves in confidential manor in accordance with HIPPA mandates.
• As assigned, provide training and guidance to new personnel in the areas of telephone procedures, and department tasks/operations.
• Maintain professional interpersonal skills with patients and physicians with whom the incumbent has contact with. Establishes and maintains good rapport with other company departments as well as other co-workers.
• Assists in maintaining accurate records and patient documentation on a timely basis
• Maintain knowledge of all computer functions and operations and including pertinent changes to Client Services software and internet operations.
• Functions as a resource to other Client Services representatives on software matters.
• Performs other duties as required and assigned.

What you'll need:

• High School/GED
• Customer service experience, data entry/general clerical experience required
• Medical or laboratory experience preferred.
• Computer experience a must.

ESCL is an Equal Opportunity and an Affiliated Employer

“All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability or protected veteran status. East Side Clinical Laboratories takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.”

Scheduled Weekly Hours:

40

Work Shift:

Job Category:

Administration

Company:

East Side Clinical Laboratory, Inc.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.