Client Services Representative

shusa; East Providence (RI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

East Side Clinical Laboratory, Inc. in East Providence, RI is seeking a dedicated on-site Client Services professional for a full-time role.

You will handle patient information, data entry, and routine inquiries during a 11:00–19:30 shift, Monday through Friday with rotating Saturdays, working 40 hours weekly. You will collaborate with physicians, patients, and internal teams, maintain accurate records, ensure HIPAA-compliant confidentiality, and support operational procedures to deliver

Qualifications

• High School/GED
• Customer service experience, data entry/general clerical experience required
• Medical or laboratory experience preferred.
• Computer experience a must.

Responsibilities

• Verify correct patient information & branch comments.
• Follow-up with physicians/patients as is necessary.
• Keep supervisor advised on the status of all client services projects or problems within the department
• Make recommendations on improving operational procedures.
• Work independently in problem solving and troubleshooting
• Conduct themselves in confidential manor in accordance with HIPPA mandates.
• As assigned, provide training and guidance to new personnel in the areas of telephone procedures, and department tasks/operations.
• Maintain professional interpersonal skills with patients and physicians with whom the incumbent has contact with. Establishes and maintains good rapport with other company departments as well as other co-workers.
• Assists in maintaining accurate records and patient documentation on a timely basis
• Maintain knowledge of all computer functions and operations and including pertinent changes to Client Services software and internet operations.
• Functions as a resource to other Client Services representatives on software matters.
• Performs other duties as required and assigned.

Skills

Customer service

Data entry

Computer experience

Education

High School/GED

Job description

Job Functions, Duties, Responsibilities and Position Qualifications:

We're not just a workplace - we're a Great Place to Work certified employer!

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

Location: East Providence, RI (ONSITE)

Hours: 11am to 7:30pm

Days: Monday - Friday +Rotating Saturday

Full Time: Benefits Eligible

**This is NOT a remote job. You must be local to area to be considered**

What you'll do:

• Verify correct patient information & branch comments.
• Follow-up with physicians/patients as is necessary.
• Keep supervisor advised on the status of all client services projects or problems within the department
• Make recommendations on improving operational procedures.
• Work independently in problem solving and troubleshooting
• Conduct themselves in confidential manor in accordance with HIPPA mandates.
• As assigned, provide training and guidance to new personnel in the areas of telephone procedures, and department tasks/operations.
• Maintain professional interpersonal skills with patients and physicians with whom the incumbent has contact with. Establishes and maintains good rapport with other company departments as well as other co-workers.
• Assists in maintaining accurate records and patient documentation on a timely basis
• Maintain knowledge of all computer functions and operations and including pertinent changes to Client Services software and internet operations.
• Functions as a resource to other Client Services representatives on software matters.
• Performs other duties as required and assigned.

What you'll need:

• High School/GED
• Customer service experience, data entry/general clerical experience required
• Medical or laboratory experience preferred.
• Computer experience a must.

ESCL is an Equal Opportunity and an Affimative Action Employer

"All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability or protected veteran status. East Side Clinical Laboratories takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities."

Scheduled Weekly Hours:

40

Work Shift:

Job Category:

Administration

Company:

East Side Clinical Laboratory, Inc.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.