Client Services Specialist – Inbound Support & Scheduling

Milan Laser Hair Removal; Omaha (NE); On-site; USD 26,000 - 33,000; Full time

Job summary

Milan Laser Hair Removal is seeking a dedicated Customer Support Rep (Chat, Text, Calls) for a full-time in Omaha, Nebraska. You will handle inbound calls, emails, chats, and texts to schedule appointments, resolve issues, and guide clients through their hair-removal journey.

This role emphasizes empathetic service and clear, personal communication in a fast-paced environment. The position offers base pay starting at $19/hour with potential additional earnings through hourly differentials and

Qualifications

• 1+ year of customer service experience in a fast-paced environment.
• Proficient in handling phone, email, and chat.
• Typing speed of at least 60 WPM.
• Strong written and verbal communication.
• Ability to handle confidential information.

Responsibilities

• Respond to inbound calls, emails, texts, and chat from current clients.
• Support appointment scheduling and assist with account questions.
• Deliver empathetic, confident, solutions-focused service.
• Assist inbound leads and help guide them toward booking consultations.

Skills

Customer service

Multitasking

Communication

Typing 60 WPM

Education

High school diploma

Job description

Milan Laser Hair Removal is seeking a dedicated Customer Support Rep (Chat, Text, Calls) for a full-time in Omaha, Nebraska. You will handle inbound calls, emails, chats, and texts to schedule appointments, resolve issues, and guide clients through their hair-removal journey.

This role emphasizes empathetic service and clear, personal communication in a fast-paced environment. The position offers base pay starting at $19/hour with potential additional earnings through hourly differentials and