Customer Support Rep (Chat, Text, Calls) – Full -Time – $19/hr

Milan Laser Hair Removal; Omaha (NE); On-site; USD 26,000 - 33,000; Full time

Job summary

Milan Laser Hair Removal is seeking a dedicated Customer Support Rep (Chat, Text, Calls) for a full-time in Omaha, Nebraska. You will handle inbound calls, emails, chats, and texts to schedule appointments, resolve issues, and guide clients through their hair-removal journey.

This role emphasizes empathetic service and clear, personal communication in a fast-paced environment. The position offers base pay starting at $19/hour with potential additional earnings through hourly differentials and

Qualifications

• 1+ year of customer service experience in a fast-paced environment.
• Proficient in handling phone, email, and chat.
• Typing speed of at least 60 WPM.
• Strong written and verbal communication.
• Ability to handle confidential information.

Responsibilities

• Respond to inbound calls, emails, texts, and chat from current clients.
• Support appointment scheduling and assist with account questions.
• Deliver empathetic, confident, solutions-focused service.
• Assist inbound leads and help guide them toward booking consultations.

Skills

Customer service

Multitasking

Communication

Typing 60 WPM

Education

High school diploma

Job description

Career Opportunities with Milan Laser Hair Removal

Customer Support Rep (Chat, Text, Calls) – Full -Time – $19/hr

Omaha, Nebraska • In-Person • Full-Time
Now Starting at $19.00 per hour – Recently Increased Base Pay!

Who We Are

Not your average call center—that’s the Milan difference.

Milan Laser is the largest laser hair removal company in the country and a two-time Best Places to Work in Omaha winner. With more than 400 clinics across 39 states and continued growth, we’re expanding quickly—and our call center is the engine that drives it all.

This is a high-energy, team-first environment where people support each other, celebrate wins, and take pride in creating great client experiences. You’ll be surrounded by people who work hard, move fast, and genuinely enjoy what they do.

This role is the launching point for your Milan career. You’ll gain hands‑on experience, learn the business from the inside out, and build a strong foundation for growth into:

• A full-time Client Coordinator (inbound sales) role
• Higher-earning, performance-based positions
• Opportunities across Milan’s corporate and field teams

About the Role

This is where the client experience comes to life.

As a Full-Time Client Services team member, you’ll support clients across the country through inbound calls, email, chat, and text. You’ll help schedule appointments, answer questions about their hair‑free journey, resolve account needs, and assist new callers exploring a consultation.

Every interaction matters—you’ll create experiences that feel clear, helpful, and personal.

This role is fast‑paced and high-volume. You’ll balance accuracy, efficiency, and strong service while delivering consistent experiences that reflect Milan’s standards.

Compensation

• Base Pay: $19.00 per hour
• Additional earnings through hourly differentials and commission
• Top performers earn $22–$24/hour total

Schedule

• Monday -Friday 11:30 am-8 pm

Business Hours:

• Monday–Thursday: 7:30 AM – 8:00 PM
• Friday–Saturday: 7:00 AM – 8:00 PM
• Sunday: 8:00 AM – 6:30 PM

What You’ll Do

Client Support & Experience

• Respond to inbound calls, emails, texts, and chat from current clients
• Support appointment scheduling and assist with account questions
• Deliver empathetic, confident, solutions‑focused service
• Assist inbound leads and help guide them toward booking consultations

Operational Excellence

• Follow standard processes and scripting to ensure consistency
• Accurately document all client interactions
• Manage multiple conversations and systems at once

Performance & Team Environment

• Meet productivity and customer service expectations
• Participate in coaching, feedback, and development conversations
• Support team initiatives and continuous improvements

What You Bring

• High school diploma or equivalent
• 1+ year of customer service experience in a fast‑paced environment
• Ability to multitask across phone, email, and chat
• Strong written and verbal communication skills
• Typing speed of at least 60 WPM
• Proven reliability, professionalism, and strong attendance
• Ability to handle sensitive information with confidentiality
• Comfort working in a structured, metric‑driven environment

Preferred Experience

• Call center experience
• Multi‑channel customer support (phone, chat, email)
• Appointment scheduling or similar workflows

Behavioral Strengths

• Drive for Results: Takes ownership and meets expectations
• Coachable: Open to feedback and eager to grow
• Calm Under Pressure: Thrives in high-volume environments
• Collaborative: Communicates clearly and supports the team

Milan Laser welcomes applicants from all backgrounds. Visa sponsorship is not available.
Equal Opportunity Employer.