Client Benefits Specialist & Service Advocate

Jobtailor; Troy (MO); On-site; USD 66,000 - 90,000; Full time

Job summary

Sun Life is seeking a benefits administrator to support the coordination and resolution of inquiries related to employee benefits. You will explain benefits to employees, assist with claims submissions, and coordinate benefit processing.

The role requires deep knowledge of leave of absence processes and disability coverage, strong communication skills, and the ability to travel to client sites as needed. Collaboration with HR/benefits teams is essential.

Qualifications

• Bachelor's degree preferred.
• Minimum 3+ years of related work experience.
• Thorough experience administering disability and absence.
• In-depth knowledge of group insurance products and paid leave administration programs.
• Strong communication and customer service skills.

Responsibilities

• Support intake, coordination, and resolution of inquiries related to employee benefits.
• Explain Sun Life benefits and resources to employees.
• Coordinate benefit processing and claims submission.
• Assist with return-to-work and Evidence of Insurability processes.
• Provide client-facing training and presentations.
• Analyze reports and communicate trends to clients.

Skills

Disability coverage administration

Leave of absence processes

Customer service skills

Data analysis

Microsoft Office proficiency

Client relationship management

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Sun Life is seeking a benefits administrator to support the coordination and resolution of inquiries related to employee benefits. You will explain benefits to employees, assist with claims submissions, and coordinate benefit processing.

The role requires deep knowledge of leave of absence processes and disability coverage, strong communication skills, and the ability to travel to client sites as needed. Collaboration with HR/benefits teams is essential.