Client Services Specialist, City HAP Housing Access

City of New York; New York (NY); On-site; USD 50,000 - 60,000; Full time

Job summary

The City of New York is seeking a Client Services Specialist for the Division of Tenant & Owner Resources (City HAP Program). This full-time role requires handling inquiries, updating subsidy records, and preparing correspondence to ensure timely resolutions for tenants and landlords.

The position emphasizes strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent plus three years of experience in community work or related duties.
• Experience with rental subsidy programs is a plus.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Respond to client calls with accurate, satisfactory answers.
• Review client accounts and provide subsidy program updates.
• Prepare and send correspondence; track responses.

Skills

Excellent communication

Call center experience

Active listening

Time management

Computer proficiency

Bilingual skills

Section 8 experience a plus

Education

High school diploma or equivalent + 3 years community work

Job description

The City of New York is seeking a Client Services Specialist for the Division of Tenant & Owner Resources (City HAP Program). This full-time role requires handling inquiries, updating subsidy records, and preparing correspondence to ensure timely resolutions for tenants and landlords.

The position emphasizes strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.