Digital Support Supervisor – Housing Programs Ops

City of New York; New York (NY); On-site; USD 63,000 - 72,000; Full time

Job summary

City of New York seeks a Digital Support Supervisor for the Division of Budget and Program Operations (City HAP Program). You will lead a team providing technical support, onboarding, and digital operations for HAS systems, serving employees and ~55,000+ clients.

The role requires strong leadership, organizational, and communication skills, with experience in rental subsidies and knowledge of HPD systems. Hybrid/onsite work in NYC is common. Bilingual skills are a plus.

Qualifications

• Bachelor degree or higher required.
• Experience with housing programs or HPD systems is preferred.
• Strong leadership and customer-service orientation essential.

Responsibilities

• Lead HAS Digital Support and onboarding processes.
• Manage a Call Center for HAS employees and clients.
• Oversee system administration and provisioning of hardware/equipment.
• Coordinate with procurement, budget teams, and HPDTech staff.

Skills

Leadership

Call center management

Organizational skills

Analytical skills

Communication skills

Technology implementation

Rental subsidies knowledge

HPD systems familiarity

Customer service

Bilingual

Education

Bachelor degree

High school diploma

Equivalent education/experience

Job description

City of New York seeks a Digital Support Supervisor for the Division of Budget and Program Operations (City HAP Program). You will lead a team providing technical support, onboarding, and digital operations for HAS systems, serving employees and ~55,000+ clients.

The role requires strong leadership, organizational, and communication skills, with experience in rental subsidies and knowledge of HPD systems. Hybrid/onsite work in NYC is common. Bilingual skills are a plus.