Coordinator for the Division of Tenant & Owner Resources (City HAP Program)

NYC Department of Housing Preservation & Development; New York (NY); Presencial; USD 65.000 - 75.000; Jornada completa

Descripción de la vacante

NYC Department of Housing Preservation and Development is seeking a Community Coordinator to support the City Housing Assistance Program and related rental subsidy initiatives. The role requires coordinating staff, ensuring regulatory compliance, and maintaining clear communication with landlords, tenants, and partners across five boroughs.

Responsibilities include independent workload management, staff supervision, and participation in program planning, screenings, and rent calculations.

Formación

• A baccalaureate degree from an accredited college and two years of experience in community work or related duties.
• High school graduation or equivalent with six years of related experience.
• Education/experience equivalent to the above options with at least one year of related experience.

Responsabilidades

• Work independently and manage own workload.
• Train, manage and supervise staff within regulatory guidelines.
• Communicate accurately with landlords, tenants and the public.
• Supervise staff, review performance, and enforce HPD policies.
• Attend meetings and represent the Division at events as needed.
• Understand and manage HAP program tasks including screenings, eligibility and rent calculations.

Conocimientos

Independent work

Staff supervision

Regulatory compliance

Public communication

Time management

Educación

Baccalaureate degree + 2 years experience

HS diploma + 6 years experience

Equivalent combination

Descripción del empleo

About The Agency

The Department of Housing Preservation and Development (HPD) oversees housing standards across all 3.7 million homes in New York City.

About The Agency

The Department of Housing Preservation and Development (HPD) oversees housing standards across all 3.7 million homes in New York City. As the nation’s largest municipal housing agency, HPD is responsible for building and preserving affordable housing, protecting tenants from harassment and displacement, and holding landlords accountable across the five boroughs. Under Commissioner Dina Levy and the Mamdani Administration, HPD is pursuing an ambitious housing agenda focused on the needs of New York’s tenants. With a broad set of tools including standards enforcement, tenant resources, and the creation of new affordable housing, HPD is committed to making New York City a more affordable place for renters and homeowners alike.

Your Team

The Office of Housing Access and Stability (“HAS”) consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings. The Division of Tenant and Owner Resources (DTOR), within HAS, is responsible for the administration of rental subsidy programs that serves over 45,000 households and 9,000 landlords in all five boroughs. These programs include the Housing Choice Voucher (HCV), Project Based Voucher (PBV), Moderate Rehab Section 8, Moderate Rehab Single Room Occupancy (SRO), and Continuum of Care (CoC)/Shelter Plus Care (SPC), NYC 15/15, Housing Access Voucher Program (HAVP), City HAP and HOME Tenant-Based Rental Assistance (HOME TBRA).

Your Impact

The City Housing Assistance Program (CHAP) is a city funded rental assistance program administered by the New York City Department of Housing Preservation and Development (HPD). The program provides rental assistance to low-income households with incomes at or below 50% of Area Median Income (AMI) who are at risk of homelessness, including eligible rent-stabilized households facing eviction for nonpayment of rent and certain households residing in shelter who do not qualify for existing rental assistance programs. CityHAP helps eligible households maintain stable, permanent housing by subsidizing their rent, with the household generally contributing 30% of its adjusted monthly income toward rent. The program provides targeted assistance to New Yorkers facing housing instability while helping preserve rent-stabilized housing and prevent homelessness. Coordinators in the Division of Tenant and Owner Resources report directly to the Director or the Deputy Director of the program. They plan, implement, coordinate, monitor and evaluate programs and events which provide essential services to rental subsidy participants in the communities served. Coordinators also supervise and mentor staff to ensure that the service needs for HPD’s clients are being met.

Your Role

• Be able to work independently and manage own workload.
• Train, manage and ensure that staff is working within regulatory and policy guidelines.
• Responsible for public communication, ensuring that accurate information is relayed to landlords, tenants and general public as well as community leaders and other governmental entities.
• Supervise staff, approve timesheets, perform periodic performance appraisals, provide ongoing feedback, review and approve disciplinary actions against staff in accordance with HPD’s established policies and procedures.
• Respond to inquiries timely; and working with the senior management team to implement and maintain best practice operations
• Review various types of financial documents.
• Attend meetings, conferences and trainings as required. May represent the Division at community events and workshops.
• Have full understanding of the various steps of the City HAP programs’ tasks including, but not limited to application screenings, eligibility determinations, preparation of Housing Assistance Payment (HAP) contracts, client briefings, rent calculations, filed preparation, annual and interim reexaminations, client transfers, data entry of required information into data systems.
• Work on special projects and initiatives as determined by management.
• May be required to work evenings and weekends.

COMMUNITY COORDINATOR - 56058

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.