Client Services Representative & Vet Assistant Relief

NVA Equine; Black Diamond (WA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Job summary

Northwest Equine in Washington state is seeking a full-time Equine Client Services Representative & Veterinary Assistant to join a busy multi-doctor team. This role combines front-office client service with hands-on veterinary assistant duties in the field, with an 80% CSR focus and 20% field work.

The ideal candidate will be highly organized, professional, and adaptable, with a passion for delivering exceptional care to clients and patients.

Qualifications

• Previous receptionist or customer service experience.
• Knowledge of basic horse care and the equine industry.
• Strong written and verbal communication skills.
• Ability to work efficiently in a fast-paced, multi-doctor environment.

Responsibilities

• Answer multi-line phone system in a friendly, professional manner.
• Schedule appointments and coordinate ambulatory veterinary services.
• Manage client communications via phone, email, and text messaging.
• Process invoices and payments.
• Perform data entry and maintain accurate medical records.
• Assist with client follow-up and appointment reminders.
• Complete general office and administrative tasks.
• Provide exceptional customer service to clients and referring partners.
• Assist veterinarians with equine patient care, diagnostics, and treatments.
• Prepare and stock veterinary vehicles for daily appointments.
• Maintain inventory and supply levels.
• Safely handle and restrain horses during examinations, procedures, and emergencies.
• Assist with diagnostic testing, including radiography and laboratory procedures.
• Administer medications under veterinarian supervision.
• Clean, disinfect, and maintain trucks, equipment, and treatment areas.
• Sterilize and maintain surgical instruments and medical equipment.
• Support veterinarians during routine and emergency field calls.

Skills

Customer service

Horse handling

Communication

Independence

Multitasking

Job description

Northwest Equine is a 100% ambulatory equine veterinary practice seeking a full-time Equine Client Services Representative & Veterinary Assistant to join our busy multi-doctor team. This unique position combines front-office client service responsibilities with hands-on veterinary assistant duties in the field. This role will be approximately 80% CSR work, and 20% field work. The ideal candidate is highly organized, professional, and adaptable, with a strong equine background and a passion for delivering exceptional care to both clients and patients. The successful candidate will thrive in a fast-paced environment, enjoy multitasking, and work collaboratively with veterinarians, support staff, and horse owners while maintaining a positive and service-oriented attitude

Client Services Responsibilities

• Answer multi-line phone system in a friendly, professional manner
• Schedule appointments and coordinate ambulatory veterinary services
• Manage client communications via phone, email, and text messaging
• Process invoices and payments
• Perform data entry and maintain accurate medical records
• Assist with client follow-up and appointment reminders
• Complete general office and administrative tasks
• Provide exceptional customer service to clients and referring partners

Veterinary Assistant Responsibilities

• Assist veterinarians with equine patient care, diagnostics, and treatments
• Prepare and stock veterinary vehicles for daily appointments
• Maintain inventory and supply levels
• Safely handle and restrain horses during examinations, procedures, and emergencies
• Assist with diagnostic testing, including radiography and laboratory procedures
• Administer medications under veterinarian supervision
• Clean, disinfect, and maintain trucks, equipment, and treatment areas
• Sterilize and maintain surgical instruments and medical equipment
• Support veterinarians during routine and emergency field calls

Qualifications Required

• Previous receptionist or customer service experience
• Knowledge of basic horse care and the equine industry
• Experienced horse handling skills, including: Trotting and lunging horses, safe handling of horses under sedation.
• Strong written and verbal communication skills
• Professional email, text, and client communication experience
• Ability to work efficiently in a fast-paced, multi-doctor environment
• Skilled in answering a multi-line phone system
• Ability to follow instructions while also working independently
• Basic computer proficiency and willingness to learn new software systems
• Strong attention to detail, grammar, and spelling
• Dependable transportation and valid Washington State driver's license
• Ability to safely lift and carry at least 50 pounds
• Must be at least 18 years of age
• Genuinely enjoys working with animals and can work with them even when they are stressed, ill, or in pain
• Works well as part of a team and maintains a positive, collaborative attitude

Physical Requirements

• Frequently walk, stand, bend, squat, and lift throughout the workday
• Work safely around horses of varying temperaments
• Perform physical tasks in outdoor environments and varying weather conditions
• Meet the physical demands associated with ambulatory equine veterinary medicine
• Frequently work in a bent, kneeling, or squatting position
• Ability to lift and carry a minimum of 50 pounds safely

Schedule

• Full-time position; Monday–Friday schedule with hours varying based on practice needs
• Participation in evening and weekend on-call rotations may be required

What We're Looking For In The Ideal Candidate

• Enjoys working with horses and people
• Remains calm and professional in high-pressure situations
• Is dependable, organized, and goal-oriented
• Embraces teamwork and collaboration
• Provides outstanding service to clients and compassionate care to patients
• Takes initiative and maintains a positive attitude
• Is comfortable balancing office responsibilities with field work

Compensation & Benefits

The base hourly range for this position is $21.50–$26.00 per hour. Pay is determined by work location and additional factors including job-related skills, experience, education, and training.

Benefits Include

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off
• Paid holidays

The range provided for this position reflects the minimum and maximum target pay for the role. Within the range, individual compensation is determined by experience, qualifications, skills, and relevant training.