Equine Client Services & Field Veterinary Assistant

National Veterinary Associates; Black Diamond (WA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Job summary

Northwest Equine Veterinary Associates is seeking a full-time Equine Client Services Representative & Veterinary Assistant to join a busy multi-doctor team. The role blends front-office CSR tasks with hands-on field veterinary assistant duties in an ambulatory practice.

The position is approximately 80% CSR work and 20% field work, requiring strong organization, horse experience, and a service-oriented attitude in a fast-paced setting.

Qualifications

• Previous receptionist or customer service experience
• Knowledge of basic horse care and the equine industry
• Experienced horse handling skills, including trotting and lunging horses
• Strong written and verbal communication skills
• Professional email, text, and client communication experience
• Ability to work efficiently in a fast-paced, multi-doctor environment
• Skilled in answering a multi-line phone system
• Ability to follow instructions while also working independently
• Basic computer proficiency and willingness to learn new software systems
• Strong attention to detail, grammar, and spelling
• Dependable transportation and valid Washington State driver's license
• Ability to lift and carry at least 50 pounds
• Must be at least 18 years of age
• Genuinely enjoys working with animals and can work with them under stress

Responsibilities

• Answer multi-line phone system in a friendly, professional manner
• Schedule appointments and coordinate ambulatory veterinary services
• Manage client communications via phone, email, and text messaging
• Process invoices and payments
• Perform data entry and maintain accurate medical records
• Assist with client follow-up and appointment reminders
• Complete general office and administrative tasks
• Provide exceptional customer service to clients and referring partners
• Assist veterinarians with equine patient care, diagnostics, and treatments
• Prepare and stock veterinary vehicles for daily appointments
• Maintain inventory and supply levels
• Safely handle and restrain horses during examinations, procedures, and emergencies
• Assist with diagnostic testing, including radiography and laboratory procedures
• Administer medications under veterinarian supervision
• Clean, disinfect, and maintain trucks, equipment, and treatment areas
• Sterilize and maintain surgical instruments and medical equipment
• Support veterinarians during routine and emergency field calls

Skills

Customer service

Horse handling

Phone management

Communication skills

Data entry

Teamwork

Professionalism

Basic computer

Driver license

Job description

Northwest Equine Veterinary Associates is seeking a full-time Equine Client Services Representative & Veterinary Assistant to join a busy multi-doctor team. The role blends front-office CSR tasks with hands-on field veterinary assistant duties in an ambulatory practice.

The position is approximately 80% CSR work and 20% field work, requiring strong organization, horse experience, and a service-oriented attitude in a fast-paced setting.