Equine CSR & Vet Assistant — Field & Office

NVA Equine; Black Diamond (WA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Job summary

Northwest Equine in Washington state is seeking a full-time Equine Client Services Representative & Veterinary Assistant to join a busy multi-doctor team. This role combines front-office client service with hands-on veterinary assistant duties in the field, with an 80% CSR focus and 20% field work.

The ideal candidate will be highly organized, professional, and adaptable, with a passion for delivering exceptional care to clients and patients.

Qualifications

• Previous receptionist or customer service experience.
• Knowledge of basic horse care and the equine industry.
• Strong written and verbal communication skills.
• Ability to work efficiently in a fast-paced, multi-doctor environment.

Responsibilities

• Answer multi-line phone system in a friendly, professional manner.
• Schedule appointments and coordinate ambulatory veterinary services.
• Manage client communications via phone, email, and text messaging.
• Process invoices and payments.
• Perform data entry and maintain accurate medical records.
• Assist with client follow-up and appointment reminders.
• Complete general office and administrative tasks.
• Provide exceptional customer service to clients and referring partners.
• Assist veterinarians with equine patient care, diagnostics, and treatments.
• Prepare and stock veterinary vehicles for daily appointments.
• Maintain inventory and supply levels.
• Safely handle and restrain horses during examinations, procedures, and emergencies.
• Assist with diagnostic testing, including radiography and laboratory procedures.
• Administer medications under veterinarian supervision.
• Clean, disinfect, and maintain trucks, equipment, and treatment areas.
• Sterilize and maintain surgical instruments and medical equipment.
• Support veterinarians during routine and emergency field calls.

Skills

Customer service

Horse handling

Communication

Independence

Multitasking

Job description

Northwest Equine in Washington state is seeking a full-time Equine Client Services Representative & Veterinary Assistant to join a busy multi-doctor team. This role combines front-office client service with hands-on veterinary assistant duties in the field, with an 80% CSR focus and 20% field work.

The ideal candidate will be highly organized, professional, and adaptable, with a passion for delivering exceptional care to clients and patients.