Client Services Representative & Vet Assistant Relief

Northwest Equine Veterinary Associates Inc; Black Diamond (WA); On-site; CAD 42,047 - 50,848; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) with employer match

Job summary

National Veterinary Associates is seeking a full-time Equine Client Services Representative & Veterinary Assistant in British Columbia. This role entails 80% client service responsibilities combined with 20% fieldwork. Ideal candidates possess a strong equine background and a commitment to delivering exceptional care to clients and patients.

Responsibilities include handling customer inquiries, assisting in patient care, and ensuring excellent service in a dynamic environment. The position offers competitive pay between $21.50 and $26.00 per hour, contingent on skills and experience.

Benefits include health insurance, paid time off, and a 401(k) plan.

Qualifications

• Previous receptionist or customer service experience.
• Knowledge of basic horse care and the equine industry.
• Strong written and verbal communication skills.
• Dependable transportation and valid driver's license.
• Ability to safely lift and carry at least 50 pounds.

Responsibilities

• Answer multi-line phone system in a friendly, professional manner.
• Schedule appointments and coordinate veterinary services.
• Assist veterinarians with equine patient care and diagnostics.

Skills

Customer service

Horse handling

Communication

Multi-line phone systems

Job description

Overview

Northwest Equine is a 100% ambulatory equine veterinary practice seeking a full-time Equine Client Services Representative & Veterinary Assistant to join our busy multi-doctor team. This unique position combines front-office client service responsibilities with hands‑on veterinary assistant duties in the field. This role will be approximately 80% CSR work, and 20% field work. The ideal candidate is highly organized, professional, and adaptable, with a strong equine background and a passion for delivering exceptional care to both clients and patients. The successful candidate will thrive in a fast-paced environment, enjoy multitasking, and work collaboratively with veterinarians, support staff, and horse owners while maintaining a positive and service-oriented attitude.

Client Services Responsibilities

• Answer multi-line phone system in a friendly, professional manner.
• Schedule appointments and coordinate ambulatory veterinary services.
• Manage client communications via phone, email, and text messaging.
• Process invoices and payments.
• Perform data entry and maintain accurate medical records.
• Assist with client follow‑up and appointment reminders.
• Complete general office and administrative tasks.
• Provide exceptional customer service to clients and referring partners.

Veterinary Assistant Responsibilities

• Assist veterinarians with equine patient care, diagnostics, and treatments.
• Prepare and stock veterinary vehicles for daily appointments.
• Maintain inventory and supply levels.
• Safely handle and restrain horses during examinations, procedures, and emergencies.
• Assist with diagnostic testing, including radiography and laboratory procedures.
• Administer medications under veterinarian supervision.
• Clean, disinfect, and maintain trucks, equipment, and treatment areas.
• Sterilize and maintain surgical instruments and medical equipment.
• Support veterinarians during routine and emergency field calls.

Qualifications Required

• Previous receptionist or customer service experience.
• Knowledge of basic horse care and the equine industry.
• Experienced horse handling skills, including trotting and lunging horses, and safe handling of horses under sedation.
• Strong written and verbal communication skills.
• Professional email, text, and client communication experience.
• Ability to work efficiently in a fast-paced, multi-doctor environment.
• Skilled in answering a multi-line phone system.
• Ability to follow instructions while also working independently.
• Basic computer proficiency and willingness to learn new software systems.
• Strong attention to detail, grammar, and spelling.
• Dependable transportation and valid Washington State driver's license.
• Ability to safely lift and carry at least 50 pounds.
• Must be at least 18 years of age.
• Genuinely enjoys working with animals and can work with them even when they are stressed, ill, or in pain.
• Works well as part of a team and maintains a positive, collaborative attitude.

Physical Requirements

• Frequently walk, stand, bend, squat, and lift throughout the workday.
• Work safely around horses of varying temperaments.
• Perform physical tasks in outdoor environments and varying weather conditions.
• Meet the physical demands associated with ambulatory equine veterinary medicine.
• Frequently work in a bent, kneeling, or squatting position.
• Ability to lift and carry a minimum of 50 pounds safely.

Schedule

• Full-time position; Monday–Friday schedule with hours varying based on practice needs.
• Participation in evening and weekend on‑call rotations may be required.

What We're Looking For In The Ideal Candidate

• Enjoys working with horses and people.
• Remains calm and professional in high‑pressure situations.
• Is dependable, organized, and goal-oriented.
• Embraces teamwork and collaboration.
• Provides outstanding service to clients and compassionate care to patients.
• Takes initiative and maintains a positive attitude.
• Is comfortable balancing office responsibilities with field work.

Pay

The base hourly range for this position is $21.50–$26.00 per hour. Pay is determined by work location and additional factors including job‑related skills, experience, education, and training.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• 401(k) with employer match.
• Paid sick time and public health emergency leave (where applicable).

Equal Opportunity Employer Statement

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Location

Black Diamond, Washington, United States