Client Services Representative (Non- QM Loans)

Redwood Trust, Inc.; Englewood (CO); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Discretionary bonus

Health plans

STD and LTD options

Company sponsored life insurance

Fitness reimbursement

Paid parental leave

Paid Time Off

ESPP

401K matching

Time to volunteer

Job summary

Redwood Trust, Inc. is seeking a mortgage processing professional with strong data knowledge to support loan processing, purchases, and related functions.

You will interact with underwriting, lock desk, funding, and IT, providing detailed information to clients and ensuring compliance with policies and service levels. The role emphasizes data integrity, analytics, and collaboration across internal and external partners.

Qualifications

• 3+ years of mortgage industry experience.
• 3+ years of processing experience.
• Knowledge of mortgage product data and processing workflows.
• Strong communication and analytical skills.

Responsibilities

• Daily interaction with loan originators, secondary marketing, underwriting, loan delivery, and IT.
• Convey requirements clearly to clients and manage changes as applicable.
• Escalate complex product/underwriting issues to the appropriate parties.
• Coordinate with Underwriting and Lock Desk to process underwriting and product exception requests.
• Coordinate with Appraisal and Due Diligence vendors to process appraisal review requests to meet SLAs.
• Ensure accurate and timely loan data and diagnose issues.

Skills

Analytical thinking

Interpersonal skills

Written and oral communication

Multi-tasking

Education

High School diploma

Tools

Excel

Word

Loan origination systems

Job description

At Redwood Trust, we are committed to fostering an inclusive workplace where diversity is valued, and everyone has the opportunity to thrive. We welcome applications from individuals of all backgrounds and experiences.

About the Role

The position requires experience in a mortgage role involving loan processing, loan purchases or other functions with solid mortgage product and data knowledge. Strong attention to detail and process, clear communication skills, and outstanding client service support are key factors. The successful candidate will have a high level of interaction with internal parties (Underwriting, Lock Desk, Funding, IT) and external parties (loan originators, custodians, servicers, and other 3rd party service providers).

Responsibilities

• Daily point of contact may include interaction with loan originators, secondary marketing, underwriting, loan delivery, and IT departments.
• Full understanding of operational policies, with the ability to convey requirements clearly and concisely to clients and manage changes as applicable.
• Manage and answer product questions and escalate complex product/underwriting issues to appropriate parties.
• Coordinate with Underwriting and Lock Desk to process underwriting and product exception requests.
• Coordinate with Appraisal and Due Diligence vendors to process appraisal review requests to meet service level agreements.
• Ensure the flow of accurate and timely loan data; quickly diagnose issues and inconsistencies for mortgage loan data.
• Facilitate the delivery of data, loan files, and collateral files to vendors supporting the loan purchase process.
• Provide process improvement requirements to the internal technical team in support of constant improvement in conduit work systems.
• Condition and pipeline management follow-up for both credit and collateral documents.
• Manage time and activities to agreed-upon service level turn times and quality metrics.
• Provide analytics and documentation to support asset acquisition and investment decisions.
• Create and distribute various lock and operational reports.

Qualifications

• Preferred High School diploma.
• 3+ years of recent mortgage industry experience.
• 3+ years of recent processing experience.

Required Skills

• Analytical thinking ability, diplomacy and professionalism.
• Strong interpersonal and communication skills, both written and oral.
• Technologically savvy, with the ability to work in varied systems, Proficiency with Excel & Word.
• Experience with loan origination systems, document management, or other mortgage-related processing systems.
• Able to handle multiple tasks and manage workload independently.
• Organized, detailed-oriented, and maintain reliable follow-through.

Pay range and compensation package

A reasonable estimate of the total compensation range for this role is $65,000-$85,000. The actual salary offer to the successful candidate will be based on job-related education, geographic location, training, licensure and certification, and other factors. CoreVest also offers a competitive benefit package including discretionary corporate bonus program, multiple health plans, STD and LTD options, company sponsored life insurance, fitness reimbursement, paid parental leave, time to volunteer, Paid Time off, ESPP, and 401K matching.

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.