Client Services Representative (Aspire Non-QM)

Redwood Trust, Inc.; Englewood (CO); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Discretionary bonus program

Health plans

STD / LTD options

Life insurance

Fitness reimbursement

Paid parental leave

Volunteer time off

Paid Time off

ESPP

401K matching

Job summary

Redwood Trust, Inc. in Englewood, CO seeks a Regular Full-Time Analyst to support mortgage data processing, loan delivery, and client service across internal and external teams. The role emphasizes accuracy, clear communication, and cross-functional collaboration with Underwriting, Lock Desk, Funding, and IT.

This hybrid position requires 3+ years in mortgage processing and strong Excel/Word skills. Eligible candidates will have a high school diploma or higher, and can contribute to data

Qualifications

• High school diploma preferred.
• 3+ years of recent mortgage industry experience.
• 3+ years of recent processing experience.
• Analytical thinking ability, diplomacy and professionalism.
• Strong interpersonal and communication skills, both written and oral.
• Technologically savvy, with the ability to work in varied systems, Proficiency with Excel & Word.
• Experience with loan origination systems, document management, or other mortgage-related processing systems.
• Able to handle multiple tasks and manage workload independently.
• Organized, detailed-oriented, and maintain reliable follow-through.

Responsibilities

• Interact with loan originators, secondary marketing, underwriting, loan delivery, and IT departments on a daily basis.
• Convey requirements clearly and concisely to clients and manage changes.
• Manage and answer product questions; escalate complex underwriting issues.
• Coordinate with Underwriting and Lock Desk to process underwriting and product exception requests.
• Coordinate with Appraisal and Due Diligence vendors to process appraisal review requests within SLAs.
• Ensure flow of accurate and timely mortgage data and diagnose issues.
• Facilitate delivery of data, loan files, and collateral files to vendors.
• Provide process improvement requirements to internal IT teams for conduit work systems.
• Manage credit and collateral document pipelines to meet service levels and quality metrics.

Skills

Analytical thinking

Communication skills

Interpersonal skills

Organization

Multitasking

Education

High School diploma

Tools

Excel

Word

Mortgage origination systems

Document management systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

*Regular Full-Time Analyst Englewood, CO, US

2 days ago Requisition ID: 1606

Position Summary

The position requires experience in a mortgage role involving loan processing, loan purchases or other functions with solid mortgage product and data knowledge. Strong attention to detail and process, clear communication skills, and outstanding client service support are key factors. The successful candidate will have a high level of interaction with internal parties (Underwriting, Lock Desk, Funding, IT) and external parties (loan originators, custodians, servicers, and other 3rd party service providers).

This role is hybrid based out of our Englewood, CO office.

Responsibilities & Duties

• Daily point of contact may include interaction with loan originators, secondary marketing, underwriting, loan delivery, and IT departments.
• Full understanding of operational policies, with the ability to convey requirements clearly and concisely to clients and manage changes as applicable.
• Manage and answer product questions and escalate complex product/underwriting issues to appropriate parties.
• Coordinate with Underwriting and Lock Desk to process underwriting and product exception requests.
• Coordinate with Appraisal and Due Diligence vendors to process appraisal review requests to meet service level agreements.
• Ensure the flow of accurate and timely loan data; quickly diagnose issues and inconsistencies for mortgage loan data.
• Facilitate the delivery of data, loan files, and collateral files to vendors supporting the loan purchase process.
• Provide process improvement requirements to the internal technical team in support of constant improvement in conduit work systems.
• Condition and pipeline management follow-up for both credit and collateral documents.
• Manage time and activities to agreed-upon service level turn times and quality metrics.
• Provide analytics and documentation to support asset acquisition and investment decisions.
• Create and distribute various lock and operational reports.
• Preferred High School diploma.
• 3+ years of recent mortgage industry experience.
• 3+ years of recent processing experience.
• Analytical thinking ability, diplomacy and professionalism.
• Strong interpersonal and communication skills, both written and oral.
• Technologically savvy, with the ability to work in varied systems, Proficiency with Excel & Word.
• Experience with loan origination systems, document management, or other mortgage-related processing systems.
• Able to handle multiple tasks and manage workload independently.
• Organized, detailed-oriented, and maintain reliable follow-through.

A reasonable estimate of the total compensation range for this role is $65,000-$85,000. The actual salary offer to the successful candidate will be based on job-related education, geographic location, training, licensure and certification, and other factors. CoreVest also offers a competitive benefit package including discretionary corporate bonus program, multiple health plans, STD and LTD options, company sponsored life insurance, fitness reimbursement, paid parental leave, time to volunteer, Paid Time off, ESPP, and 401K matching.

At Redwood Trust, we are committed to fostering an inclusive workplace where diversity is valued, and everyone has the opportunity thrive. We welcome applications from individuals of all backgrounds and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.