Client Services Representative I

Apogee Architectural Metals; Walker (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

Apogee Architectural Metals is seeking a Client Services Representative I to be the primary contact for clients and prepare orders for manufacturing. The role emphasizes accurate order entry, pricing verification, and timely communication with internal teams.

You will coordinate with sales, manufacturing, shipping, and finance to resolve issues, track orders, and generate reports. A high school diploma is required with strong organizational and communication skills, and at least one year in

Qualifications

• High School Diploma required; associate degree or equivalent preferred.
• Minimum 1 year of customer service experience.
• Proficiency with order entry processes and software.
• Strong time management, organization and planning skills.

Responsibilities

• Process incoming orders via phone, email, or other channels.
• Check product availability and input orders into the company database.
• Verify pricing and apply promotions or discounts to orders.
• Coordinate with shipping, sales, and finance to resolve issues.
• Maintain detailed and accurate order records and generate reports.
• Collaborate with sales, manufacturing, and shipping for smooth ordering.

Skills

Time management

Organization

Planning

Verbal communication

Written communication

Problem-solving

Microsoft Office

Order entry software

Attendance

Overtime flexibility

Education

High School Diploma

Associate degree or equivalent

Tools

Microsoft Office

Order entry software

Job description

Apogee Architectural Metals Position Summary

The Client Services Representative I acts as the primary contact for clients and prepares client orders to be used by manufacturing. The essential duties outlined below may vary based on location or brand.

Key Responsibilities

• Ordering Processing Processing incoming orders, whether received via phone, email, or other channels, ensuring all information is complete and accurate. Checking product availability and ensuring orders can be filled promptly. Accurately inputting client orders, including product details, quantities, and client information, into the company’s database. Verifying pricing and applying any applicable promotions or discounts to orders.
• Logistics Working with shipping and logistics teams to ensure orders are shipped accurately and on time. Tracking the status of orders and providing updates to clients.
• Customer Service Addressing client inquiries regarding order status, resolving issues and providing excellent customer service. Communicating with internal teams (Sales, Customer Service, and Finance) to resolve order-related issues.
• Reporting Maintaining detailed and organized records of all orders and related transactions. Assisting with generating reports. Identifying and resolving issues that may arise during the order processing cycle.
• Cross-Functional Integration Work closely with sales, manufacturing, Shipping and other internal departments to ensure smooth order processing.
• Quality Collaborating with other departments, such as sales, manufacturing, and shipping, to identify defects and determine root cause. Processes replacement orders as necessary.

Experience & Skills

Education: High School Diploma, required Associates Degree or equivalent work experience, preferred Experience: Minimum of 1 year of customer service experience, preferred Proficient with order entry processes and software, preferred Required Skills: Time management, organization, and planning. Strong verbal and written communication skills. Problem-solving, troubleshooting, and decision-making. Experience with Microsoft Office. Regular/dependable attendance. Flexibility of work hours, including overtime.

Work Environment/Travel Requirements

Occasional travel related to other sites /corporate. Extended periods of office work in a computer and in team meetings.

Physical Requirements

Ability to work in an office environment, with occasional trips to manufacturing. Lift up to 10 lbs.

Our Benefits

We care about and invest in our employees. We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development.

• Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
• Incentive Plans 401(k) with employer contribution and match
• Employee Stock Purchase Plan with employer match
• Paid Time Off (Vacation and Sick Time)
• Paid Holidays
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Wellness Program
• Training and Career Progression

Apogee and our brands are an Equal Opportunity Employer.

By definition, Apogee means "highest point." It's no coincidence that it's also the name of our company. For over 70 years it is a name that has inspired and driven us to achieve a higher level of excellence in all we do. We are not satisfied with the status quo. We aim higher, think bigger, and endeavor to create even more value for every Apogee stakeholder. We strive to create peak value. Apogee is a leader in architectural products and services. Our glass and aluminum window, storefront and curtainwall systems make buildings look great, reduce energy consumption, and protect occupants and property. Our highly skilled team designs glass and metal building façades, completes massive orders for skyscrapers on time, and manages complex window, curtainwall and storefront installation projects. We are also a leader in the protection and conservation of all things framed and displayed. Our Tru Vue business provides high-performance glass and acrylic products for the custom framing, fine art, and technical glass markets. Apogee Enterprises, Inc. and our brands are equal opportunity employers. All qualified applicants will received consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status or any other characteristic protected by state or federal law.