Client Services Coordinator

Apogee Architectural Metals; Town of Wausau (WI); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Wellness Program

Job summary

Apogee Architectural Metals in Wisconsin is seeking a Client Services Coordinator I to input client orders into the company database and support production. You will input orders, verify details, communicate with internal teams, handle pricing and discounts, and maintain accurate records.

This role requires a high school diploma, strong data entry, and good communication; occasional travel and overtime may be required.

Qualifications

• High School Diploma required; associate degree preferred.
• Minimum 1 year of customer service experience preferred.
• Proficient with order entry processes and software.

Responsibilities

• Accurately input client orders into the company database.
• Process incoming orders and ensure information is complete and accurate.
• Check product availability and allocate inventory when applicable.
• Verify pricing and apply discounts to orders.
• Maintain detailed records of all orders and transactions.
• Identify and resolve issues during order processing.
• Communicate with internal teams to resolve order-related issues.

Skills

Data entry

Customer service

Time management

Verbal & written communication

Microsoft Office

Attention to detail

Problem-solving

Education

High School Diploma

Associate degree or equivalent work experience

Tools

Order entry software

MS Office

Job description

Apogee Architectural Metals Position Summary The Client Services Coordinator I acts as the primary contact for inputting client orders into the company database to be used by production. The essential duties outlined below may vary based on location or brand.

Key Responsibilities

Order Processing

• Accurately inputting client orders, including material types, quantities, exposures, services, and client information, into the company's database.
• Processing incoming orders, handed off from Client Services Representative, ensuring all information is complete and accurate.
• Checking product availability, and allocating of Linetec Managed Inventory when applicable, ensuring orders can be completed promptly.
• Verifying pricing and applying any applicable discounts to orders.
• Maintaining detailed and organized records of all orders and related transactions.
• Identifying and resolving issues that may arise during the order processing cycle.

Communication

• Communicating with internal teams (Client Services Representatives, Receiving, and Scheduling) to resolve order-related issues.
• Collaborating with other departments, such as production, Scheduling, and receiving to ensure smooth order processing.

Experience & Skills

• Education: High School Diploma, required.
• Associate degree or equivalent work experience, preferred.
• Experience: Minimum of 1 year of customer service experience, preferred.
• Proficient with order entry processes and software, preferred.

Required Skills

• Fast, accurate data entry skills.
• Time management, organization, and planning.
• Strong verbal and written communication skills.
• Strong math skills are required for price reconciliation and calculating exposures.
• Problem-solving, troubleshooting, and decision-making.
• Experience with Microsoft Office.
• Regular/dependable attendance.
• Flexibility of work hours, including overtime.

Work Environment/Travel Requirements

Occasional travel related to other sites /corporate. Extended periods of office work on a computer and in team meetings.

Physical Requirements

Ability to work in an office environment, with occasional trips to manufacturing. Lift up to 10 lbs.

This job description outlines the general nature and level of work performed by employees within this classification. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Our Benefits

• Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
• Incentive Plans 401(k) with employer contribution and match
• Employee Stock Purchase Plan with employer match
• Paid Time Off (Vacation and Sick Time)
• Paid Holidays
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Wellness Program
• Training and Career Progression

Equal Opportunity Employer

Apogee and our brands are an Equal Opportunity Employer. By definition, Apogee means "highest point." It's no coincidence that it's also the name of our company. For over 70 years it is a name that has inspired and driven us to achieve a higher level of excellence in all we do. We are not satisfied with the status quo. We aim higher, think bigger, and endeavor to create even more value for every Apogee stakeholder. We strive to create peak value. Apogee is a leader in architectural products and services. Our glass and aluminum window, storefront and curtainwall systems make buildings look great, reduce energy consumption, and protect occupants and property. Our highly skilled team designs glass and metal building façades, completes massive orders for skyscrapers on time, and manages complex window, curtainwall and storefront installation projects. We are also a leader in the protection and conservation of all things framed and displayed. Our Tru Vue business provides high-performance glass and acrylic products for the custom framing, fine art, and technical glass markets. Apogee Enterprises, Inc. and our brands are equal opportunity employers. All qualified applicants will received consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status or any other characteristic protected by state or federal law.