Client Services Representative - full-time

AtlantiCare; Atlantic City (NJ); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

PTO

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Disability Insurance

Life Insurance

Tuition Reimbursement

FSAs

Wellness Program

Pet Insurance

Job summary

AtlantiCare is seeking a Client Services Representative to join our administrative team in Atlantic City. This full-time front desk role focuses on greeting patients, scheduling appointments, collecting insurance information, and accurately entering data into the system.

You will provide clear financial information to clients, support performance improvement initiatives, and help maintain a cooperative, teamwork-oriented environment within a busy healthcare setting.

Qualifications

• High school diploma or equivalent.
• 1–3 years office experience, preferably in medical setting.
• Knowledge of medical terminology.
• Experience with insurance and ICD-10 coding preferred.
• Proficiency with Clinical Applications.

Responsibilities

• Provide front desk support and greet patients.
• Schedule patient appointments in a timely, organized manner.
• Enter patient information into the computer accurately.
• Provide accurate financial information to clients.
• Support quality customer service and teamwork.

Skills

Customer service

Front desk

Office experience

Medical terminology

Scheduling

Insurance processing

ICD-10 coding

Clinical Applications

Education

High school diploma

Tools

Clinical Applications

Job description

Client Services Representative - full-time

Job Description

POSITION SUMMARY

The Client Services Representative provides office support at the front desk within the Hospital, Ambulatory or setting. The Representative also ensures the timely and organized scheduling of patient appointments, patient insurance information, enters client information into the computer, and provides accurate financial information to clients. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.

Qualifications

EDUCATION: High school diploma or equivalent required.

LICENSE/CERTIFICATION: EXPERIENCE: 1-3 years office experience required, preferably in a medical setting. Minimum 1 year insurance, 4 and ICD-10 coding experience preferred. Knowledge of medical terminology preferred. Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire.

PERFORMANCE EXPECTATIONS Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.

ENVIRONMENT Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. Periodic traveling to other department locations is expected. The essential functions for this position are listed on the Assessment and Evaluation Tool.

REPORTING RELATIONSHIP This position reports to the Department Director, Manager or Nursing Leadership in other departments within the organization. The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

Benefit Offerings AtlantiCare offers eligible Full-time and Part-time team members the ability to participate in Medical, Dental, Vision, 401(k)/403(b), Life Insurance, Disability and other supplemental benefit programs.

Job Identification: 100967

Job Category: Administrative / Customer Service

Job Schedule: Full time

Job Shift: Day

Pay Range: $17.50 - $25.17

Hrs Per Week: 37.5

Total Rewards at AtlantiCare

• Generous Paid Time Off (PTO)
• Medical, Prescription Drug, Dental & Vision Insurance
• Retirement Plans with employer contributions
• Short-Term & Long-Term Disability Coverage
• Life & Accidental Death & Dismemberment Insurance
• Tuition Reimbursement to support your educational goals
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Wellness Programs to help you thrive
• Voluntary Benefits, including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements.

Join a team that values your well-being and invests in your future.

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law" in impacted states, which mandate employers to list salary ranges in job advertisements and promotions.

AtlantiCare is an Equal Opportunity Employer

Equal employment opportunity, including veterans and individuals with disabilities.