Customer Support Specialist

GOTAFE; Bourbonnais (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

GOTAFE in Bourbonnais, IL is seeking a customer service representative to assist clients with banking inquiries and issues. You will act as the first point of contact, delivering accurate information on products and services and maintaining knowledge of current banking policies.

You will manage and prioritize the support queue, document interactions, and collaborate with internal teams to resolve complex cases while ensuring compliance and timely follow-up.

Qualifications

• Previous experience in customer service or banking preferred.
• Excellent verbal and written communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.
• Proficient with computer systems and customer management software.

Responsibilities

• Responding to client inquiries and resolving issues efficiently via phone, email, and online channels.
• Serving as the first point of contact for clients, providing accurate information about banking products and services.
• Managing and prioritizing the phone support queue to ensure timely assistance.
• Documenting client interactions and following up on unresolved cases to ensure satisfactory resolutions.
• Collaborating with internal departments to address complex client needs and escalate issues as necessary.
• Troubleshooting, researching, responding, and providing training on customer service technology and related issues.
• Managing resolution of client needs by identifying and coordinating appropriate bank resources; partnering with internal departments to ensure client needs are met and issues are followed through to resolution.
• Maintaining up-to-date knowledge of banking policies, procedures, and regulations.

Skills

Customer service

Banking knowledge

Communication skills

Multitasking

Problem solving

Attention to detail

Tools

CRM software

Job description

Your Role

Key responsibilities include:

• Responding to client inquiries and resolving issues efficiently via phone, email, and online channels.
• Serving as the first point of contact for clients, providing accurate information about banking products and services.
• Managing and prioritizing the phone support queue to ensure timely assistance.
• Documenting client interactions and following up on unresolved cases to ensure satisfactory resolutions.
• Collaborating with internal departments to address complex client needs and **escalate** issues as necessary.
• Troubleshooting, researching, responding, and providing training on customer service technology and related issues.
• Managing resolution of client needs by identifying and coordinating appropriate bank resources; partnering with internal departments to ensure client needs are met and issues are followed through to resolution.
• Maintaining up-to-date knowledge of banking policies, procedures, and regulations.

About You

The company is looking for:

• Previous experience in customer service or banking preferred.
• Excellent verbal and written communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.
• Proficient with computer systems and customer management software.