Lab Client Services Specialist - Patient & Client Support

alverno-laboratories; Hammond (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Alverno Laboratories in Hammond, IN is seeking a dedicated Client Services representative for the Central Laboratory team. duties include answering calls, directing inquiries, notifying physicians of alert values, and documenting notifications.

You will assist clients with ACL's services and manage client issues with professionalism. Candidates should have a high school diploma or GED, computer experience, knowledge of medical laboratory terminology, and relevant healthcare setting experience;

Qualifications

• High school diploma or GED equivalent required.
• Previous experience with computers required.
• Knowledge and competency in medical laboratory terminology and functions.
• Relevant experience in a medical setting is highly desired.

Responsibilities

• Answer, direct, and initiate telephone calls to clients, notify physicians of alert values, and document notifications.
• Assist clients in utilizing ACL's services and handle client issues while maintaining a professional attitude.

Skills

Customer service

Computer literacy

Medical terminology

Clinical setting experience

Education

High school diploma or GED equivalent

Job description

Alverno Laboratories in Hammond, IN is seeking a dedicated Client Services representative for the Central Laboratory team. duties include answering calls, directing inquiries, notifying physicians of alert values, and documenting notifications.

You will assist clients with ACL's services and manage client issues with professionalism. Candidates should have a high school diploma or GED, computer experience, knowledge of medical laboratory terminology, and relevant healthcare setting experience;