Medical Laboratory Assistant - Client Services

10 Nationwide Children's Hospital; Columbus (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Nationwide Children's Hospital in Columbus, Ohio is looking for a patient care support staff member to provide clerical assistance and specimen collection. The role involves performing patient registration, specimen processing, and waived laboratory testing, ensuring proper specimen preparation and quality control.

High school diploma or equivalent is required, along with strong technical and organizational skills. Experience in clinical laboratories or offices, along with certifications, is preferred.

Qualifications

• One year of clinical laboratory/medical experience and office experience preferred.
• Two years phlebotomy experience preferred.
• Preferred certifications: ASCP certification and CPR certification.

Responsibilities

• Provides clerical and patient care support, particularly with specimen collection.
• Performs patient registration and specimen accessioning.
• Completes technical tasks and maintains laboratory operations.

Skills

Technical skills

Organizational skills

Ability to multitask

Attention to detail

Computer experience

Interpersonal relationship skills

Effective written and oral communication

Efficiency in collaborative and independent work

Education

High school diploma or equivalent

Job description

Overview

Schedule: 2nd shift 3:00 PM-11:30 PM, rotating weekends, holidays, on call. Benefits eligible.

Job Description Summary

Provides clerical and patient care support, especially regarding specimen collection and specimen processing. Performs patient registration, specimen accessioning, specimen collection (including venipuncture, capillary, sweat chloride, and miscellaneous other collections), ensuring specimen preparation and processing is completed, and waived laboratory testing.

Essential Functions

• Completes technical tasks such as specimen accessioning, specimen preparation, and processing, and specimen delivery and storage.
• May include phlebotomy and other specimen collection.
• Performs clerical tasks and specimen accessioning in accordance with testing protocols and criteria.
• Maintains laboratory operations by performing equipment maintenance, quality control, and preventive maintenance.
• Performs waived laboratory testing, documents patient reports, quality control, maintenance, and troubleshooting appropriately.
• Demonstrates knowledge of and upholds applicable laws and regulations related to position and laboratory operations.
• Documents daily, weekly, and monthly tasks on assigned work area task lists.
• Delivers service excellence and quality patient care through adjusting communication styles to adapt to various cultural differences, addressing client concerns by researching problems and identifying resolutions, using basic troubleshooting skills, and efficiently handling interruptions and functions with changing environments or circumstances.
• Provides feedback that is useful and assists in individual improvement.
• Actively engages in and supports efforts to develop an atmosphere of mutual respect and inclusiveness.
• Participates in continuing education programs.

Education Requirement

High school diploma or equivalent, required.

Licensure Requirement

Not specified.

Certifications (Preferred)

• American Society for Clinical Pathology (ASCP) certification.
• CPR certification.

Skills

• Technical skills.
• Organizational skills.
• Ability to multitask.
• Attention to detail.
• Computer experience.
• Interpersonal relationship skills to collaborate with internal and external customers.
• Effective written and oral communication.
• Efficiency in collaborative and independent work.

Experience (Preferred)

• One year of clinical laboratory/medical experience and office experience.
• Two years phlebotomy experience.

Physical Requirements

• Occasionally: Bend/twist, Climb stairs/ladder, Fume /Gases /Vapors, Lifting / Carrying: 11-20 lbs, Lifting / Carrying: 21-40 lbs, Loud Noises, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneel
• Frequently: Chemicals/Medications, Machinery, Seeing - Far/near, Walking
• Continuously: Audible speech, Biohazard waste, Blood and/or bodily fluids, Color vision, Communicable diseases and/or pathogens, Computer skills, Decision making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting data, Lifting / Carrying: 0-10 lbs, Peripheral vision, Problem solving, Repetitive hand/arm use, Sitting, Standing
• Additional physical requirements performed but not listed above: not specified.

Disclaimer

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.

EOE M/F/Disability/Vet