Client Services Representative

Arvato Bertelsmann; Wisconsin; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with company matching up to 6%

Paid Time Off, including paid holidays

Flexible Spending Accounts

Voluntary benefits such as legal and财务

Employee Assistance Program

Tuition reimbursement, scholarships, &

Commuter benefits

Employee engagement activities

Job summary

Arvato Bertelsmann seeks a Client Services Representative to manage customer accounts, ensure SLA compliance, and support the Account Manager with technical guidance. You will handle orders, inventory updates, and provide support for both international and domestic clients.

The role requires strong Excel skills, Power BI, SAP knowledge, and experience in 3PL or ecommerce environments. Excellent communication and organization are essential in a fast-paced setting.

Qualifications

• At least two years of Customer Service Experience.
• At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required.
• High School Diploma or equivalent.
• Bachelor's Degree.
• Microsoft Office experience in PowerPoint and Power BI.
• SAP knowledge.
• 3PL, Supply Chain, Logistics or similar experience preferred.
• Ecommerce experience preferred.
• Project management experience.
• Strong organizational skills.
• Solid analytical ability.
• Strong verbal and written communication skills.

Responsibilities

• Manage customer accounts and ensure SLAs are met.
• Prepare and maintain status reports and modify schedules as needed.
• Assist Account Manager with technical advice and problem-solving.
• Handle order management and inventory updates.
• Provide customer support for international and domestic clients.
• Support end-to-end shipment tracking and follow SOPs.
• Monitor shipments using dashboards and identify aging items.
• Classify delivery exceptions and follow resolution processes.
• Assist with appointment scheduling and updates.
• Communicate with carriers using approved templates.
• Maintain and retrieve shipment documentation (BOL, PRO, POD).
• Compile required documentation for cases and escalations.
• Perform basic data checks for shipment accuracy.
• Update systems with shipment status and notes.
• Document case activity with next steps and ownership.
• Capture initial details for shortages, damages, or discrepancies.
• Follow SOPs for returns, refusals, and reconsignment requests.
• Recognize standard accessorial types.
• Provide updates to internal stakeholders when requested.
• Follow routing guides and SOPs for all clients.
• Escalate issues according to defined processes.

Skills

Customer Service Experience

Excel

Power BI

PowerPoint

Project management

Analytical ability

Communication

Organizational skills

Ecommerce experience

3PL / Supply Chain knowledge

SAP knowledge

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

SAP

Job description

Company Description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we're on it.

Job Description

The Client Services Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients.

Tasks

• Support end-to-end shipment tracking and follow established SOPs
• Monitor shipments using dashboards and identify open or aging items
• Classify delivery exceptions and follow defined resolution processes
• Assist with appointment scheduling and updates
• Communicate with carriers using approved templates
• Maintain and retrieve shipment documentation (BOL, PRO, POD)
• Compile required documentation for cases and escalations with guidance
• Perform basic data checks for shipment accuracy
• Update systems with shipment status and notes
• Document case activity with clear next steps and ownership
• Capture initial details for shortages, damages, or discrepancies (OS&D)
• Follow SOPs for returns, refusals, and reconsignment requests
• Recognize standard accessorial types
• Provide updates to internal stakeholders when requested
• Follow routing guides and SOPs for all clients
• Escalate issues according to defined processes

Qualifications

• At least two years of Customer Service Experience
• At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required
• High School Diploma or equivalent
• Must display initiative and flexibility to work in a fast-paced, changing environment
• Bachelors Degree
• Microsoft Office experience in PowerPoint and Power BI
• 3PL, Supply Chain, Logistics or similar experience preferred
• Ecommerce experience preferred
• SAP knowledge
• Project management experience
• Strong organizational skills
• Solid analytical ability
• Strong verbal and written communication skills

Additional Information

• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.

Disclosure requirements pertaining to the collection of your personal data

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here (https://bertelsmann-hr.de/docs/Overview\_of\_Data\_Retention\_Periods\_EN.pdf) .

You can contact the company's Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here (https://jobsearch.createyourowncareer.com/content/Privacy-Policy/?locale=en_US) .

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience.

Focus on a meaningful resume; we do not require an elaborate cover letter.

Learn more about our commitment to Equal Opportunity and Accommodation Information here (https://career.arvato.com/equal-opportunity-and-accommodation-information).