Client Services Representative

Biberk; Pittston, Northern (Luzerne County, KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Vision and dental

Paid time off

Paid holidays

Parental leave

401(k) with company match

Education assistance

Employee discounts

Job summary

biBerk, a Berkshire Hathaway company, is growing and seeking enthusiastic Client Services Representatives to join our insurance service team. You will handle client inquiries, explain products and pricing, and help convert inbound leads with a customer-first mindset.

We offer a comprehensive benefits package starting this year, including medical and dental coverage, generous PTO, paid holidays, and a 401(k) plan with company match. Prior insurance experience is a plus.

Qualifications

• Customer service experience required.
• Excellent phone etiquette and written/verbal communication.
• Experience in the insurance industry is a plus.
• Ability to multitask and prioritize work.

Responsibilities

• Maintaining industry leading service standards.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Timely entry of all inbound leads.
• Availability and dependability to multitask.
• Highly focused on a total team environment.

Skills

Customer service

Phone etiquette

Insurance knowledge

Multitasking

Job description

Description

biBerk, a Berkshire Hathaway company, has been experiencing substantial growth since it started...and is anticipating even more growth to come! We are an internet-driven company that offers business insurance, such as workers' comp, liability, commercial auto and umbrella policies. We are looking for enthusiastic service professionals to join and grow with our team!

Job Responsibilities

The Client Services Representative will be responsible for, but not limited to:

• Maintaining industry leading service standards
• Provide knowledgeable answers to questions about product, pricing and availability
• Timely entry of all inbound leads
• Availability and dependability to multitask
• Highly focused on a total team environment

Requirements

We are looking for candidates with the following qualifications:

• Current P&C License preferred but not required
• Customer service experience
• Auto Insurance experience preferred
• Experience in the insurance industry
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

About Us

biBerk is where commercial insurance buyers can obtain coverage for their businesses from insurers of the Berkshire Hathaway group of Insurance Companies, one of the best capitalized insurance groups in the world. Our ultimate parent, Berkshire Hathaway Inc. (berkshirehathaway.com) is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through biBerk.com will be underwritten by Berkshire Hathaway Direct Insurance Company ("BHDIC"), which is an AM Best rated A++ insurer.

BHDIC is domiciled in Omaha, Nebraska. BHDIC and the team at biBerk are focused on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust.

BHDIC is excited to announce our comprehensive benefits package with some new and enhanced features for 2026 that include:

• Medical (PPO/HDHP), vision, disability, and life insurance.
• Enhanced dental plan with orthodontia coverage in addition to a standard plan.
• Generous PTO plan for all benefit-time eligible employees.
• Paid company holidays and 4 floating holidays.
• Paid parental leave.
• Employee Retirement Savings Plan/401(k) with company match and immediate vesting.
• Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs.
• Service Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment.
• Wellness Initiatives that include Fitness Center and Weight Watchers Reimbursement programs.
• Voluntary benefits that include accident, critical illness, and hospital indemnity.
• Employee discount and rewards program on travel, tickets, electronics, home, and more.

In accordance with pay transparency laws and regulations, the following good faith starting compensation is being provided. The starting compensation for this position is $19.00 per hour plus commission and/or incentive pay potential. Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law.