Client Services Representative

Berkshire Hathaway Direct Insurance Company; Omaha (NE); On-site; USD 24,401 - 34,753; Full time

Benefits offered by this job

Medical, vision, and life insurance

Generous PTO

Paid parental leave

401(k) with company match

Education Assistance Program

Job summary

Berkshire Hathaway Direct Insurance Company in Omaha is seeking enthusiastic service professionals to join our rapidly growing team. The role emphasizes maintaining high service standards and requires excellent interpersonal and verbal communication skills.

Ideal candidates should have customer service and auto insurance experience. The position offers competitive starting compensation of $21.47 per hour plus commission, alongside a comprehensive benefits package, including health and retirement savings plans.

Qualifications

• Customer service experience is crucial for this role.
• Excellent verbal, written, and interpersonal skills are required.
• Current P&C License is preferred for candidates.

Responsibilities

• Maintain industry-leading service standards.
• Provide knowledgeable answers regarding products and pricing.
• Timely entry of all inbound leads.

Skills

Customer service experience

Excellent phone etiquette

Ability to multi-task

Verbal communication skills

Organizational skills

Education

Current P&C License preferred

Experience in the insurance industry

Auto Insurance experience preferred

Job description

biBerk, a Berkshire Hathaway company, has been experiencing substantial growth since it started...and is anticipating even more growth to come! We are an internet-driven company that offers business insurance, such as workers' comp, liability, commercial auto and umbrella policies. We are looking for enthusiastic service professionals to join and grow with our team!

Job Responsibilities

• Maintaining industry leading service standards
• Provide knowledgeable answers to questions about product, pricing and availability
• Timely entry of all inbound leads
• Availability and dependability to multitask
• Highly focused on a total team environment

Requirements

• Current P&C License preferred
• Customer service experience
• Auto Insurance experience preferred
• Experience in the insurance industry
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Benefits

• Medical (PPO/HDHP), vision, disability, and life insurance.
• Enhanced dental plan with orthodontia coverage in addition to a standard plan.
• Generous PTO plan for all benefit‑time eligible employees.
• Paid company holidays and 4 floating holidays.
• Paid parental leave.
• Employee Retirement Savings Plan/401(k) with company match and immediate vesting.
• Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs.
• Service Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment.
• Wellness Initiatives that include Fitness Center and Weight Watchers Reimbursement programs.
• Voluntary benefits that include accident, critical illness, and hospital indemnity.
• Employee discount and rewards program on travel, tickets, electronics, home, and more.

In accordance with pay transparency laws and regulations, the following good faith starting compensation is being provided. The starting compensation for this position is $21.47 per hour plus commission and/or incentive pay potential. Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law.