Client Services Representative

Abqpetcarehospital; Merrimack (NH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical health insurance

401(k) & Roth retirement plan

Paid time off

Pet medical discounts

Job summary

Abqpetcarehospital in Merrimack, NH, is looking for a friendly front-office team member to manage client interactions and support the veterinary staff. This position involves greeting clients, scheduling appointments, and handling medications. Ideal candidates have excellent customer service skills, experience with animals, and a high school diploma. Benefits include medical insurance, paid time off, and retirement plans. Join us in providing quality care for pets and a friendly atmosphere.

Qualifications

• Excellent customer service skills and a strong work ethic.
• Ability to communicate effectively with staff and clients in person and via telephone.
• Experience observing death, dying, and euthanasia in small animals.

Responsibilities

• Greet clients and patients.
• Answer phones and schedule appointments.
• Handle money and manage check-in/check-out.

Skills

Customer service skills

Telephone skills

Animal handling

Multi-tasking

Education

High school diploma

Tools

Avimark software

Windows computer systems

Job description

Merrimack Veterinary Hospital is a well-established 5‑doctor veterinary hospital offering care for feline, canine, and exotic pets 6 days a week.

We are seeking a friendly and enthusiastic front‑office team member. The role involves greeting clients and patients, answering phones, scheduling appointments, filling medications, and admitting and discharging clients. This is not a typical receptionist position – it requires a terrific people‑person who loves animals, is a strong multi‑tasker, and has outstanding customer service skills.

Responsibilities

• Greet clients and patients
• Answer phones and schedule appointments
• Fill medications and manage check‑in/check‑out for all clients
• Admit and discharge clients
• Handle money, write checks, and process samples
• Maintain cleanliness and pharmacy supplies
• Use Avimark software (previous experience preferred but not required)
• Collaborate with veterinarians, kennel staff, and groomers

Work Schedule

• Generally works weekdays with 1–2 scheduled Saturdays per month
• May need to cover weekends, holidays, or staff absences and emergencies
• Requires flexibility and cooperation with scheduling

Physical Requirements

• Lift up to 40 pounds safely
• Handle dogs, cats, birds, and pocket pets with confidence and safety
• Communicate effectively with staff and clients in person and via telephone
• Endure periods of heavy workload or high stress
• Tolerate high noise levels and strong/unpleasant odors
• Work with frequent interruptions
• Open and close the building independently

Qualifications

• Excellent customer service skills, sense of humor, strong work ethic to handle varying staff, client, and animal demands
• Excellent telephone skills including voicemail, call forwarding, and message taking
• Experience observing death, dying, and euthanasia in small animals
• Experience with Windows computer systems
• High school diploma required; courses in technician/reception training or equivalent welcome

Benefits

• Medical health insurance
• 401(k) & Roth retirement plan
• Paid time off and holidays
• Pet medical discounts
• Compensation commensurate with skill level and training

Equal Opportunity Employer

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.