Client Services Representative

shusa; Memphis (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Free lab services for you and your may

Paid time off

Paid holidays

Medical, dental, and vision insurance

401(k) with company match

Job summary

Sonic Healthcare USA is seeking a Client Services professional to join our team in a lab-focused healthcare environment. You will visit sites, resolve issues, and act as a liaison to laboratory management while maintaining high client satisfaction.

Responsibilities include managing relationships, analyzing reports, and generating additional business through consultations with clients to grow market share of our services. The role emphasizes teamwork, problem-solving, and professional service.

Qualifications

• High School Diploma required; associate preferred.
• Minimum of 2 years' experience in client services/customer service.
• Laboratory or medical billing preferred.
• Demonstrate ability to work as part of a team, good problem resolution skills and flexibility.
• Must have good proven phone skills.

Responsibilities

• Retain client business through site visits, problem solving, and acting as a liaison to laboratory management and operations.
• Assess needs by using accepted client service processes to maintain customer satisfaction, and grow sales.
• Manage customer/supplier relationship functions through reports and evaluation.
• Generate additional business through site visits and consultation with clients to increase market share of existing products and services.
• Supports Sales Team and the Sales/ Marketing Director in providing timely, professional and courteous service.

Skills

Customer service

Phone skills

Teamwork

Education

High School Diploma

Associate degree preferred

Job description

Job Functions, Duties, Responsibilities and Position Qualifications:

Multi-tasking is your middle name. You've got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You're also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours?

This opportunity is:

Location: North Mississippi Territory

Days: Monday - Friday

Hours: 8am-5pm

Full-time: Benefit Eligible

In this role, you will:

• Retain client business through site visits, problem solving, and acting as a liaison to laboratory management and operations.
• Assess needs by using accepted client service processes to maintain customer satisfaction, and grow sales.
• Manage customer/supplier relationship functions through reports and evaluation.
• Generate additional business through site visits and consultation with clients to increase market Share of existing products and services.
• Supports Sales Team and the Sales/ Marketing Director in providing timely, professional and courteous service.

All you need is:

• High School Diploma required, associate preferred
• Minimum of 2 years, experience in client services/customer service .
• Laboratory or medical billing preferred.
• Demonstrate ability to work as part of a team, good problem resolution skills and flexibility.
• Must have good proven phone skills.

We'll give you:

• Appreciation for your work
• A feeling of satisfaction that you've helped people
• Opportunity to grow in your profession
• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) plus a company match
• A sense of belonging - we're a community!

We also want you to know:

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours:

40

Work Shift:

1st Shift (United States of America)

Job Category:

Laboratory Operations

Company:

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.