Medical Support Specialist

American Esoteric Laboratories; Austin, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free lab services for you and your dep

Paid Time Off

Paid Holidays

Competitive benefits including medical

Dental and vision insurance

401(k) with company match

Job summary

Clinical Pathology Laboratories, Inc. in Austin, TX is seeking a detail-oriented call center specialist for a full-time first-shift role within Sonic Healthcare USA's network. You will handle calls, data entry, and documentation to support patient services.

Ideal candidates have a High School Diploma, 1 year in a call center or lab, and excellent typing (35 wpm) and communication skills. You'll thrive in a fast-paced setting, uphold safety and quality, and enjoy competitive benefits and paid

Qualifications

• Minimum 1 year of experience in a call center or laboratory environment.
• Excellent typing skills with 35 wpm minimum and 10-key proficiency.
• Strong written and verbal communication abilities.

Responsibilities

• Answer and triage incoming calls and perform data entry.
• Maintain department documentation and fax reports.
• Recognize when corrective action is needed and implement solutions.
• Support a fast-paced office environment with a focus on safety, compliance, and quality control.

Skills

Call center experience

Typing 35 wpm

Data entry

Exceptional communication skills

Fast-paced environment

Education

High School Diploma or equivalent

Job description

Job Functions, Duties, Responsibilities and Position Qualifications

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Multi-tasking is your middle name. You've got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You're also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours? This position is full time on first shift.

In this role, you will:

• Responsible for office procedures such as answering and triaging incoming calls, data entry, maintaining documentation for the department, faxing of reports
• Recognize when corrective action is needed and implement effective solutions
• Work in an office environment
• Champion safety, compliance, and quality control

All you need is:

• High School Diploma or equivalent
• 1 year of experience working in a call center or in the laboratory
• Exceptional communication skills
• Top notch typing proficiency (at least 35wpm), including 10-key
• Ability to thrive in a fast-paced environment

Bonus points if you've got:

• Medical office / medical laboratory experience
• Data entry experience in a production environment

We'll give you:

• Appreciation for your work
• A feeling of satisfaction that you've helped people
• Opportunity to grow in your profession
• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) plus a company match
• A sense of belonging - we're a community!

We also want you to know: This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours: 40

Work Shift: Job Category:

Company: Clinical Pathology Laboratories, Inc.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About Sonic Healthcare USA Sonic Healthcare USA is a subsidiary of Sonic Healthcare Limited, one of the world's largest medical diagnostic companies, providing laboratory services to medical practitioners, hospitals and community health services, with operations in eight countries, on three continents and providing care to over 100 million patients each year. Sonic Healthcare USA is a leading provider of state-of-the-art laboratory services and pathology practices throughout the USA with eight operating divisions and nearly eight thousand US- based employees, 330 Pathologists and serving over 30 million patients per year. Sonic Healthcare USA operates under a federated business model that emphasizes medical leadership and community-based testing services to provide outstanding quality and service to the doctors and patients that they serve. For more information, visit the Sonic Healthcare website at www.sonichealthcareusa.com.