Customer Service Representative

American Esoteric Laboratories; Hicksville (NY); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, dental, and vision insurance

401(k) with company match

Job summary

Sunrise Medical Laboratories, Inc. in Hicksville, NY is seeking a dedicated call center professional to deliver exceptional service to patients, clients, and the laboratory team by phone.

This full-time role operates in a busy call center with scheduled daytime hours and a strong emphasis on accuracy and care. You will process billing claims, analyze accounts, and help callers understand their charges, while upholding safety and quality controls.

Qualifications

• High School Diploma or equivalent; 1 year of experience in a call center or laboratory.
• Exceptional communication skills.
• Top notch typing proficiency (35 wpm), including 10-key.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Provide patients, clients, and the laboratory team with exceptional service over the phone.
• Work in a call center environment.
• Process billing claims, analyze accounts, and explain charges to callers.
• Champion safety, compliance, and quality control.

Skills

Exceptional communication

Typing 35 wpm + 10-key

Thrives in fast-paced environment

Education

High School Diploma or equivalent

Job description

Job Functions, Duties, Responsibilities and Position Qualifications

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

Location: 250 Miller Place, Hicksville, NY

Shift: 9:30am - 6:00pm; Monday, Wednesday, Thursday, Friday, and alternating shifts; 9:30am - 6:00pm and 11:30am - 8:00pm; Saturday

Full-time

Benefits Eligible

Multi-tasking is your middle name. You’ve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

Job Duties

• Provide patients, clients, and the laboratory team with exceptional service right over the phone!
• Work in a call center environment.
• Process billing claims, analyze accounts, and help callers understand their charges.
• Champion safety, compliance, and quality control.

Qualifications

• High School Diploma or equivalent 1 year of experience working in a call center or in the laboratory
• Exceptional communication skills
• Top notch typing proficiency (at least 35wpm), including 10-key
• Ability to thrive in a fast-paced environment

Bonus Points

• Associate’s Degree or Medical Assistant training
• 2+ years of laboratory training or experience in specimen collection and processing
• Data entry experience in a production environment

Benefits

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow in your profession
• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) plus a company match
• A sense of belonging – we’re a community!

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours: 40

Work Shift: 1st Shift (United States of America)

Job Category: Laboratory Operations

Company: Sunrise Medical Laboratories, Inc. Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About Sonic Healthcare USA

Sonic Healthcare USA is a subsidiary of Sonic Healthcare Limited, one of the world's largest medical diagnostic companies, providing laboratory services to medical practitioners, hospitals and community health services, with operations in eight countries, on three continents and providing care to over 100 million patients each year. Sonic Healthcare USA is a leading provider of state-of-the-art laboratory services and pathology practices throughout the USA with eight operating divisions and nearly eight thousand US- based employees, 330 Pathologists and serving over 30 million patients per year. Sonic Healthcare USA operates under a federated business model that emphasizes medical leadership and community-based testing services to provide outstanding quality and service to the doctors and patients that they serve. For more information, visit the Sonic Healthcare website at www.sonichealthcareusa.com.