Medical Support Specialist

Sonic Healthcare USA; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, dental, vision insurance

401(k) with company match

Free lab services for you and depend��

Job summary

Clinical Pathology Laboratories, Inc. is seeking a full-time administrative specialist for first shift in Austin, TX. The role focuses on answering calls, data entry, and maintaining department records while ensuring compliance and quality control.

Ideal candidates will have a High School Diploma, 1 year in a call center or lab setting, and exceptional communication skills, with accurate 35 wpm typing and 10-key proficiency.

Qualifications

• The role requires strong typing and data-entry skills.
• Experience in a call center or laboratory setting is preferred.
• Excellent written and verbal communication abilities.

Responsibilities

• Answer and triage incoming calls and perform data entry.
• Maintain department documentation and fax reports.
• Recognize when corrective action is needed and implement solutions.
• Work in an office environment and uphold safety, compliance, and quality control.

Skills

Typing 35 wpm

10-key data entry

Call center experience

Exceptional communication

Education

High School Diploma or equivalent

Job description

Job Functions, Duties, Responsibilities and Position Qualifications:

We’re not just a workplace - we’re a Great Place to Work certified employer!

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

Multi-tasking is your middle name. You’ve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA – is it in yours?

This position is full time on first shift.

In this role, you will:

• Responsible for office procedures such as answering and triaging incoming calls, data entry, maintaining documentation for the department, faxing of reports

• Recognize when corrective action is needed and implement effective solutions

• Work in an office environment

• Champion safety, compliance, and quality control

All you need is:

• High School Diploma or equivalent

• 1 year of experience working in a call center or in the laboratory

• Exceptional communication skills

• Top notch typing proficiency (at least 35wpm), including 10-key

• Ability to thrive in a fast-paced environment

Bonus points if you’ve got:

• Medical office / medical laboratory experience

• Data entry experience in a production environment

We’ll give you:

• Appreciation for your work

• A feeling of satisfaction that you’ve helped people

• Opportunity to grow in your profession

• Free lab services for you and your dependents

• Work-life balance, including Paid Time Off and Paid Holidays

• Competitive benefits including medical, dental, and vision insurance

• Help saving for retirement, with a 401(k) plus a company match

• A sense of belonging – we’re a community!

We also want you to know:

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours:

40

Work Shift:

Job Category:

Administration

Company:

Clinical Pathology Laboratories, Inc.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.