Client Services Representative

Action for Boston Community Development; Malden Centre (MA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health coverage

Retirement plans

Job summary

ABCD (Action for Boston Community Development) Energy Programs seeks a Client Services Representative to support outreach, intake, and processing of energy program applications. This role focuses on assisting diverse clients with energy services and fuel assistance, including documentation management and follow-up communications.

The position emphasizes teamwork, strong communication, and sensitivity to community needs, offering a stable, full-time opportunity in Downtown Boston.

Qualifications

• A minimum of a high school diploma/GED or equivalent and up to 12 months related experience in general office work required.
• Some college coursework a plus.
• Good communication skills, both written and verbal.
• Flexibility, initiative, and ability to work in a team required.
• Must be able to deal sensitively with clients of diverse cultural and economic backgrounds.
• Bilingual skills are preferred.

Responsibilities

• Provide general assistance to the Energy Programs Director in outreach, intake, verification and processing of all Energy Program applications and all client communication resources.
• Provide outreach and education to potential and eligible clients and Fuel Assistance Intake Sites by telephone, mailings and meetings in regard to all Energy Programs.
• Respond to client inquiries and initiate follow-up calls when necessary.
• Perform client intake through face-to-face interviews while completing the Fuel Assistance application and collecting appropriate documentation for processing.
• Assist in follow-up of Energy program applications that need additional information for completion.
• Maintain applicant files in an accurate and efficient manner.
• Ensure that client, outreach, education and intake occur among all energy related programs.
• Ensure all winter heating emergency calls are properly recorded, referred and resolved.
• Assist in providing services to clients seeking utility payment management programs.
• Provide utility queries of utility usage.
• Assist in contacting clients participating in utility payment programs.
• Perform other related duties as assigned from time to time.

Skills

Customer service

Communication skills

Teamwork

Bilingual

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Client Services Representative

Department: Energy

Employment Type: Permanent - Full Time

Location: Downtown Boston - Tremont Street

Compensation: $20.67 / hour

Description

The Energy & Fuel team is hiring! If you are a detail-oriented individual passionate about community development and possess the skills to excel in this role, we invite you to join our team at ABCD as a Client Services Representative. Come make a meaningful impact and be part of a legacy that shapes positive change in Greater Boston.

Key Responsibilities

• Responsible for providing general assistance to the Energy Programs Director in outreach, intake, verification and processing of all Energy Program applications and all client communication resources.
• Provide outreach and education to potential and eligible clients and Fuel Assistance Intake Sites by telephone, mailings and meetings in regard to all Energy Programs.
• Respond to client inquiries and initiate follow-up calls when necessary.
• Perform client intake through face-to-face interviews while completing the Fuel Assistance application and collecting appropriate documentation for processing.
• Assist in follow-up of Energy program applications that need additional information for completion.
• Maintain applicant files in an accurate and efficient manner.
• Ensure that client, outreach, education and intake occur among all energy related programs.
• Ensure all winter heating emergency calls are properly recorded, referred and resolved.
• Assist in providing services to clients seeking utility payment management programs.
• Provide utility queries of utility usage.
• Assist in contacting clients participating in utility payment programs.
• Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise

• A minimum of a high school diploma/GED or equivalent and up to 12 months related experience in general office work required.
• Some college coursework a plus.
• Good communication skills, both written and verbal.
• Flexibility, initiative, and ability to work in a team required.
• Must be able to deal sensitively with clients of diverse cultural and economic backgrounds.
• Bilingual skills are preferred.

Expected Salary: $37,619.40 annually ($20.67/hour) USD. Salary scales are set according to an explicit compensation policy and relevant market data. Due to funding restrictions and our strong focus on internal parity, this salary is thoughtfully aligned with the duties expected for this role, and offers are firm.

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.