Client Services Representative

Action for Boston Community Development; Boston (MA); On-site; USD 34,000 - 41,000; Full time

Job summary

Action for Boston Community Development (ABCD) seeks a Client Services Representative to support the Energy & Fuel team in Downtown Boston. You will handle outreach, intake, verification, and processing of Energy Program applications, and assist clients with energy-related services.

You will work with a team to provide exceptional client service, maintain accurate files, and respond to inquiries. A high school diploma and strong communication skills are required, with bilingual abilities

Qualifications

• High school diploma or GED required, up to 12 months of general office experience.
• Some college coursework is a plus.
• Strong written and verbal communication skills.
• Flexibility, initiative and ability to work in a team.
• Bilingual skills are preferred.
• Ability to work with clients from diverse backgrounds.

Responsibilities

• Assist Energy Programs Director with outreach, intake, verification and processing of Energy Program applications and client communications.
• Provide outreach and education to potential clients and Fuel Assistance Intake Sites by telephone, mailings and meetings.
• Respond to client inquiries and follow-up as needed.
• Conduct face-to-face client intake interviews and collect documentation for processing.
• Assist in follow-up of Energy program applications requiring additional information.
• Maintain applicant files accurately and efficiently.
• Ensure energy-related program outreach and intake across programs.
• Record and refer winter heating emergency calls; support utility payment programs.
• Provide utility usage queries and contact clients in payment programs.
• Perform other related duties as assigned.

Skills

General office

Written and verbal communication

Teamwork

Bilingual preferred

Flexible and initiative

Education

High school diploma or GED

Some college coursework

Job description

Client Services Representative

Department: Energy

Employment Type: Permanent - Full Time

Location: Downtown Boston - Tremont Street

Compensation: $20.67 / hour

Description

The Energy & Fuel team is hiring! If you are a detail-oriented individual passionate about community development and possess the skills to excel in this role, we invite you to join our team at ABCD as a Client Services Representative. Come make a meaningful impact and be part of a legacy that shapes positive change in Greater Boston.

Key Responsibilities

• Responsible for providing general assistance to the Energy Programs Director in outreach, intake, verification and processing of all Energy Program applications and all client communication resources.
• Provide outreach and education to potential and eligible clients and Fuel Assistance Intake Sites by telephone, mailings and meetings in regard to all Energy Programs.
• Respond to client inquiries and initiate follow-up calls when necessary.
• Perform client intake through face-to-face interviews while completing the Fuel Assistance application and collecting appropriate documentation for processing.
• Assist in follow-up of Energy program applications that need additional information for completion.
• Maintain applicant files in an accurate and efficient manner.
• Ensure that client, outreach, education and intake occur among all energy related programs.
• Ensure all winter heating emergency calls are properly recorded, referred and resolved.
• Assist in providing services to clients seeking utility payment management programs.
• Provide utility queries of utility usage.
• Assist in contacting clients participating in utility payment programs.
• Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise

• A minimum of a high school diploma/GED or equivalent and up to 12 months related experience in general office work required.
• Some college coursework a plus.
• Good communication skills, both written and verbal.
• Flexibility, initiative, and ability to work in a team required.
• Must be able to deal sensitively with clients of diverse cultural and economic backgrounds.
• Bilingual skills are preferred.

Expected Salary: $37,619.40 annually ($20.67/hour) USD. Salary scales are set according to an explicit compensation policy and relevant market data. Due to funding restrictions and our strong focus on internal parity, this salary is thoughtfully aligned with the duties expected for this role, and offers are firm.

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.