Client Services Representative

kdc/one; Madison Township (OH); On-site; USD 42,000 - 55,000; Full time

Job summary

kdc/one in Groveport, Ohio is seeking a Client Services Representative who thrives on solving problems, building relationships, and ensuring smooth order-to-shipment flow.

The role requires a bachelor’s degree preferred (or 5+ years of account management) and a minimum of 3 years in customer service. You’ll work with SAP and MS Office while collaborating with production, shipping, and accounting to keep customers satisfied.

Qualifications

• Bachelor’s degree in Business Management or related field preferred; or 5+ years account management experience.
• Minimum of 3 years in customer service or account management.
• Tech-savvy with Microsoft Office and SAP; strong communication and multitasking abilities.

Responsibilities

• Be the key resource for customer support across shipping, purchasing, production, and accounting.
• Advocate for customers and ensure satisfaction from order to shipment.
• Lead internal conversations to remove issues and improve service delivery.
• Own customer relationships, review expectations, resolve issues, and escalate when needed.
• Balance customer needs with production realities and identify efficient solutions.
• Manage and reconcile aged inventory and billing for slow-moving or obsolete items.
• Handle miscellaneous billing with accuracy and timely documentation.
• Support internal teams with customer insights and updates.
• Partner with Quality and Shipping to ensure on-time delivery.

Skills

Customer service

Account management

Communication skills

Multitasking

Education

Bachelor's degree in Business Management

Tools

Microsoft Office

SAP

Job description

4400 S Hamilton Rd, Groveport, OH 43125, USA

Job Description

Posted Thursday, August 6, 2026 at 4:00 AM

Hiring: Client Services Representative

Kdc/one Groveport

Groveport, Ohio,Beauty & Personal Care Manufacturing

We’re looking for a Client Services Representativewho thrives on solving problems, building relationships, and keeping things running smoothly from order to shipment.

What You’ll Do:

• Become a key resourcefor customer support across shipping, purchasing, production, and accounting.
• Act as thecustomer’s voicewithin our site by advocating for their needs and ensuring satisfaction.
• Lead internal conversations toremove issuesand improve service delivery.
• Owncustomer relationship, reviewing expectations, resolving issues, and escalating when needed.
• Balance customer needs with production realities by finding smart, efficient solutions.
• Manage and reconcileaged inventory, including billing for slow-moving or obsolete items.
• Handlemiscellaneous billingwith accuracy and timely documentation.
• Support internal teams with customer insights and updates.
• Partner with Quality and Shipping to ensureon-time delivery.
• Maintain confidentiality of sensitive customer and product data.
• Be flexible, support off-shifts and step in when needed.

What We Need from You:

• Bachelor’s degree in Business Management or related field preferred
  (or 5+ years of account management experience in lieu of a degree).
• Minimum of 3 years in customer service or account management.

Tech-savvy:Comfortable with Microsoft Office, SAP, and navigating systems.Strong communication skillsAdaptable:You thrive in change and can handle multiple prioritiesYou work well independently and collaboratively.

Working Conditions:

• Office-based with occasional time on the production floor.
• Must be able to lift up to 25 lbs occasionally.
• Expect a mix of sitting, standing, walking, and light physical activity.
• Exposure to motorized equipment like forklifts and pallet jacks.
• Climate-controlled environment with moderate noise levels.

4400 S Hamilton Rd, Groveport, OH 43125, USA