Client Care Coordinator

Talentify; Wichita (KS); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

401k

Uniform allowance

Employee pet discount

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Job summary

Heartland Animal Hospital is seeking a Veterinary Customer Service Representative to be the friendly face of the hospital. You will greet clients, answer questions, schedule appointments, and handle payments in a fast-paced, compassionate environment.

The ideal candidate has veterinary knowledge, strong customer service skills, and a willingness to adapt to the needs of each patient and family. Part-time, with Saturdays required, in-person work.

Qualifications

• Phone triage and scheduling experience.
• Knowledge of basic canine and feline medical care and procedures.
• Good understanding of vaccine and preventive wellness care.
• Cheerful, outgoing personality with strong communication skills.
• Conflict resolution and de-escalation abilities.

Responsibilities

• Greet clients and respond to questions; provide exceptional client experience.
• Answer phone lines, screen for service needs, and schedule appointments.
• Process incoming and outgoing patients, handle mail and e-mail.
• Assist with payments and insurance intake as needed.

Skills

Phone triage

Scheduling

Canine & feline care knowledge

Vaccine & preventive care knowledge

Cheerful, outgoing personality

Conflict resolution

Job description

Job Description

Job description

About us: Heartland Animal Hospital is a 5-doctor, full-service small animal practice, serving the community for over 25 years! Our state-of-the-art facility is equipped to provide services such as full-body & digital radiography, soft tissue surgery, dental prophylaxis, laser therapy, preventative & wellness care, and much more! We have doctors as well as technicians certified in diagnostic abdominal ultrasound! The reason we open our doors every day is to deliver the finest possible medical treatment and compassionate attention every pet and client deserves.

Veterinary Customer Service Representatives play an integral role as the face of our hospital. They are responsible to provide excellent and expeditious client experience; greeting clients; responding to questions; processing incoming and outgoing patients; and handling payments. They answer phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handle incoming and outgoing mail and e-mail.

What to Expect

Friendly/Inclusive Culture: Our team acknowledges that great results are only achieved through the teamwork that comes with mutual respect and kindness amongst our team and with our clients.

• A great learning environment! Our CSR team are not just call screeners! We have a tenured team that will guide you through developing skills in problem solving, troubleshooting, and appropriately guiding our clients thorugh patient care.
• Quality Medicine. Our team of doctors and technicians utilizes state-of-the-art equipment to perform advanced techniques, providing excellent care and treatment services.
• Fear-free practices. We utilize many methods to ensure our patients experience the best visit possible. Many members of our team are Fear Free certified and we would love to support YOU on your journey to become certified!
• Leadership supported: We truly value each team member as an individual. The experiences and knowledge you bring are immeasurable.We have your back!
• Innovative thinking: Our best ideas come from our team members. Needs change, and so do we. Heartland Animal Hospital encourages mentorships, professional development, and new ideas.

About You

You are an experienced CSR with veterinary knowledge, dedicated to outstanding client service and excellent patient care.

Take the initiative – you are a hard worker who contributes to the operation of the entire hospital, you will help get all the day’s duties done!

You are versatile – you know how to effectively adapt to the individual needs of each patient and are dedicated to making a difference in the lives of patients and their families.

You possess skills and experience that include (but are not limited to):

• Phone triage and scheduling
• Phone etequitte and balancing multiple calls
• Knowledge of basic canine and feline medical care and procedures
• Good understanding of vaccine and preventative wellness care
• Cheerful, outgoing personality
• Conflict resolution and de-escalation

Anticipated schedule

Part-time 15-20 Hrs a week; must work Saturdays 7:15 AM 12 PM

Rotating Saturday shifts

Schedule set 2 weeks in advance

Our hospital is open:

• Monday-Friday (7:30am – 6pm)
• Saturday 7:30am – 12:00pm
• No Sundays

Compensation

We believe that each team member should be compensated considering their knowledge, skills, and experiences. We expect the range for an experienced CSR to be $13 per hour.

Benefits

• 401k
• Uniform allowance
• Employee pet discount
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

For more information about our hospital, please visit https://www.heartlandpetcenter.com

Job Type

Full-time

Shift

• 10 hour shift

Experience

• Veterinary clinic: 1 year (Preferred)
• Customer service: 2 years (Required)

Work Location

In person

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose

Give pets and the people who love them more quality years together

Mission

Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values

Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.