Client Services Representative

American Esoteric Laboratories; East Providence (RI); On-site; USD 52,000 - 60,000; Full time

Job summary

East Side Clinical Laboratory, Inc. is seeking a detail-oriented Admin/Support role in East Providence, RI. The position operates onsite, with a 11am–7:30pm schedule, Monday through Friday and rotating Saturdays.

The role focuses on accurate patient data handling, communications with clinicians, and maintaining documentation while ensuring HIPAA-compliant practices. The ideal candidate has high school education, strong data entry skills, and is capable of independent problem-solving.

Qualifications

• High School/GED required; customer service experience preferred.
• Medical or laboratory experience is a plus.
• Computer experience is required.

Responsibilities

• Verify correct patient information and branch comments.
• Follow-up with physicians and patients as needed.
• Keep supervisor informed on status of client services projects.
• Provide training and guidance to new personnel in procedures.
• Maintain professional interpersonal skills with patients and physicians.
• Maintain accurate records and patient documentation in a timely manner.

Skills

Patient verification

Follow-up communication

Problem solving

Training others

Confidentiality

Education

High School diploma or GED

Tools

Client Services software

Job description

Job Functions, Duties, Responsibilities and Position Qualifications

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Location: East Providence, RI (ONSITE) Hours: 11am to 7:30pm Days: Monday - Friday +Rotating Saturday Full Time: Benefits Eligible **This is NOT a remote job. You must be local to area to be considered**

What you'll do

• Verify correct patient information & branch comments.
• Follow-up with physicians/patients as is necessary.
• Keep supervisor advised on the status of all client services projects or problems within the department
• Make recommendations on improving operational procedures.
• Work independently in problem solving and troubleshooting
• Conduct themselves in confidential manor in accordance with HIPPA mandates.
• As assigned, provide training and guidance to new personnel in the areas of telephone procedures, and department tasks/operations.
• Maintain professional interpersonal skills with patients and physicians with whom the incumbent has contact with.
• Establishes and maintains good rapport with other company departments as well as other co-workers.
• Assists in maintaining accurate records and patient documentation on a timely basis
• Maintain knowledge of all computer functions and operations and including pertinent changes to Client Services software and internet operations.
• Functions as a resource to other Client Services representatives on software matters.
• Performs other duties as required and assigned.

What you'll need

• High School/GED Customer service experience, data entry/general clerical experience required
• Medical or laboratory experience preferred.
• Computer experience a must.

ESCL is an Equal Opportunity and an Affine … “All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability or protected veteran status. East Side Clinical Laboratories takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.”

Scheduled Weekly Hours: 40 Work Shift: Job Category: Administration Company: East Side Clinical Laboratory, Inc.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About Sonic Healthcare USA

Sonic Healthcare USA is a subsidiary of Sonic Healthcare Limited, one of the world's largest medical diagnostic companies, providing laboratory services to medical practitioners, hospitals and community health services, with operations in eight countries, on three continents and providing care to over 100 million patients each year. Sonic Healthcare USA is a leading provider of state-of-the-art laboratory services and pathology practices throughout the USA with eight operating divisions and nearly eight thousand US- based employees, 330 Pathologists and serving over 30 million patients per year. Sonic Healthcare USA operates under a federated business model that emphasizes medical leadership and community-based testing services to provide outstanding quality and service to the doctors and patients that they serve. For more information, visit the Sonic Healthcare website at www.sonichealthcareusa.com.