Client Services Representative

Abqpetcarehospital; Crest Hill (IL); On-site; USD 20,664 - 23,419; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Competitive PTO plan

Employee pet discount

Job summary

Abqpetcarehospital in Crest Hill, Illinois, seeks a part-time team member focused on providing excellent client experiences and veterinary support. The role includes greeting clients, scheduling appointments, and ensuring a clean waiting area.

Ideal candidates should bring at least 1 year of customer service experience, along with veterinary experience preferred. The position offers a pay range of $15–$17 per hour based on experience, and eligibility for full-time benefits.

Qualifications

• 1+ years of customer service experience required.
• Veterinary experience preferred.
• Strong professional skills and attention to detail.

Responsibilities

• Greets clients and processes incoming patients.
• Answers phone calls and schedules appointments.
• Monitors cleanliness of client waiting area.

Skills

Customer service experience

Veterinary experience

Attention to detail

Team-oriented mindset

Ability to stay calm in fast-paced environment

Passion for patient care

Job description

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e‑mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required.

Why You’ll Love It Here

• Well-Rounded Medicine: Wellness, diagnostics, surgery, and laser therapy
• Modern Equipment: Digital full body & dental radiographs, in‑house diagnostics
• Supportive Team: Collaborative, family‑like culture that values growth
• Positive Environment: Team building and open communication
• Make an Impact: Build relationships with clients and truly make a difference

What We’re Looking For

• 1+ years of customer service, plus veterinary experience
• Strong professional skills and attention to detail
• Ability to stay calm and efficient in a fast‑paced environment
• Positive, team‑oriented mindset
• Passion for patient care and continued growth

Schedule

• Part‑time
• Monday-Friday: 6:45am–7pm
• Rotating Saturdays: 7:30am–2pm

What We Offer

• Pay Range: $15–$17/hour, based on experience

• Full Time benefits eligibility:
• Health, dental, and vision insurance
• Free mental health benefit options
• 401(k) with company match
• Competitive PTO plan + paid holiday
• Employee pet discount

If you’re looking for a team where you can be supported, grow your skills, and enjoy coming to work each day — we’d love to connect.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.