Client Services Representative

Ethos Veterinary Health; Cincinnati (OH); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Shift Differential Available

Uniform Allowance

Quarterly Bonus Opportunity

Paid Time Off

Employee Pet Discount and Stipend

401K

Medical/Dental/Vision

Disability Insurance

Life Insurance

HSA/FSA

Job summary

Ethos Veterinary Health is seeking a dedicated Customer Service Representative to join the overnight team in a fast-paced emergency environment in Cincinnati. You will handle high-volume calls, greet emergency clients, and support front desk and hospital operations overnight while maintaining accurate records.

The role requires strong communication, organization, and the ability to work independently overnight with a collaborative team of medical staff.

Qualifications

• Previous client service/customer service experience required; veterinary or medical experience preferred.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment.
• Proficiency with office software and systems.
• Excellent verbal and written communication.
• Able to work independently overnight while coordinating with medical staff.

Responsibilities

• Managing high-volume incoming phone calls and client communication.
• Greeting and assisting emergency and specialty clients.
• Supporting front desk and administrative hospital operations overnight.
• Maintaining accurate medical and client records.
• Collaborating with veterinary technicians, assistants, and doctors.
• Assisting with patient intake and emergency workflow coordination.
• Maintaining organization, cleanliness, and professionalism in client-facing areas.
• Supporting clients with empathy during emotional situations.

Skills

Customer service

Emergency environment

Organizational skills

Written and verbal communication

Office software

Overnight shift work

Job description

We are seeking a dedicated, compassionate, and highly motivated Customer Service Representative to join our overnight team. This role is ideal for someone who thrives in a fast-paced emergency environment, enjoys helping both people and pets during stressful situations, and can remain calm, organized, and professional overnight.

Schedule and Compensation

• 3rdShift : 6p-4a
• Rotating schedule: M/Tu/W/Satand Sun/W/Th/F
• Starting pay: $17/hour (higher rates may be available based on experience)
• Overnight shift differential: +$2/hour for hours worked between 8:00 PM and 6:00 AM
• Weekend shift differential: +$2/hour
• Differentials do not stack

Qualifications

• Previous client service/customer service experience required; veterinary or medical experience preferred
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment
• Proficiency with office software and systems
• Excellent verbal and written communication
• Successful candidates must be able to work independently overnight while maintaining strong teamwork and communication with medical staff

Benefits

• Shift Differential Available
• Uniform Allowance
• Quarterly Bonus Opportunity
• Paid Time Off
• Employee Pet Discount and Stipend
• 401K
• Medical/Dental/Vision
• Disability Insurance
• Life Insurance
• HSA/FSA

As the first point of contact for many emergency and specialty clients, CSRs play a critical role in supporting hospital operations, maintaining efficient patient flow, and guiding clients through emotional or urgent situations with empathy and professionalism.

Responsibilities include:

• Managing high-volume incoming phone calls and client communication
• Greeting and assisting emergency and specialty clients
• Supporting front desk and administrative hospital operations overnight
• Maintaining accurate medical and client records
• Collaborating closely with veterinary technicians, assistants, and doctors
• Assisting with patient intake and emergency workflow coordination
• Maintaining organization, cleanliness, and professionalism throughout client-facing areas of the hospital
• Supporting clients through emotionally sensitive situations with compassion and discretion

Why Join Care Center?

Work alongside tenured coworkers and doctors who are dedicated to growth, creating an environment that allows you to thrive.

Quality Medicine. Our team of Doctors and Technicians utilize state of the art equipment to perform advanced techniques providing excellent care and treatment to our patients.

Supportive environment that will encourage you to be the best you can be. We place a high value on continuing education and on-going training. Be ready for opportunities to learn & grow!

Collaboration & Teamwork: We value the diverse experiences and skills that each team member has to offer, and we work together to deliver high quality care to our patients.

Ethos Veterinary Healthis at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Healthoffers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Healthis an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.