Client Services Rep/Office Services

Everise; North Carolina; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Performance incentives

Job summary

Everise is hiring for an Inbound Customer Service Specialist to answer member inquiries from a home-based setup in the United States. You will work to resolve issues on the first contact, meet client performance metrics, and document interactions.

The role requires a dedicated home work area, strong communication, and the ability to handle weekends/evenings as needed. Base pay is complemented by incentive opportunities; comprehensive benefits such as medical, dental, vision, and PTO are offered.

Qualifications

• Inbound call handling experience preferred.
• Strong communication and empathy with customers.
• Ability to adapt to customer needs and offer appropriate solutions.

Responsibilities

• Resolve customer issues via one-call resolution guidelines or escalated process.
• Meet or exceed performance metrics for client and company.
• Document customer information and disposition calls as required.
• Identify opportunities to improve processes and partner with teams.
• Maintain a dedicated home work area and comply with setup requirements.

Skills

Customer service

Phone etiquette

Active listening

Patience

CRM software

Tools

CRM software

Job description

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members. We offer opportunity for you to earn additional cash incentives for reaching your goals in addition to your base pay. We also offer medical, dental, vision, and 401K benefits as well as earned PTO. Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services

• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Dedicated area to work from in your home
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Work at Home Set-Up Requirements Standard Connect and Speed
• ~ Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic
• ~ The use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.
• ~