Client Services Product Delivery Leader

Intapp; United States; On-site; USD 250,000 - 350,000; Full time

Job summary

Intapp is seeking a Product Delivery Leader to own the P&L, shape staffing and capacity, and ensure delivery excellence across a portfolio of enterprise SaaS engagements. You will bring deep product and delivery expertise to ensure client outcomes and performance.

You will lead a team to optimize margins, forecast revenue, and build reusable delivery assets while partnering with Sales on strategic opportunities.

Qualifications

• 15+ years delivering technology solutions to clients.
• 5–8 years in a senior leadership role at a SaaS or enterprise software company.
• Experience leading a professional services delivery organization, including managing managers.
• Ownership of a services P&L or product-line financials, with fluency in margin, utilization, revenue forecasting, and revenue recognition.
• Track record of building estimation models and reusable delivery accelerators across an engagement portfolio.
• Experience remediating at-risk engagements, identifying risk early, and leading recovery with clients and internal teams.
• Commercial acumen across services scoping, pricing, and statement of work authoring.
• Experience serving professional firms in regulated industries and knowledge of enterprise SaaS implementations, including configuration, integrations, and data migration.
• Bachelor's degree or equivalent practical experience
• Ability to travel up to 25% for client and prospect meetings

Responsibilities

• Own the Product Delivery P&L and capacity planning.
• Protect margin and address delivery risks across engagements.
• Ensure engagements have the right skills and capacity and adjust staffing as engagements evolve.
• Lead a high-performing team with clear expectations for quality, timeliness, and accountability.
• Manage portfolio health and recovery plans with Delivery Management.
• Develop reusable delivery assets and accelerators across engagements.
• Engage early with Sales on strategic opportunities to align on requirements, risk, and outcomes.

Skills

P&L Management

Senior Leadership

Delivery Management

Forecasting

Risk Management

Client Engagement

Staffing & Hiring

Estimation Models

Education

Bachelor's degree or equivalent

Job description

Intapp's clients trust us to get complex implementations right, and the Product Delivery Leader is accountable for making sure we do. This leader owns the business performance, client outcomes, and delivery excellence of their organization, bringing deep product expertise to every engagement and ensuring the right capability and capacity are in place ahead of committed work. The role sits at the center of how Intapp earns and keeps its reputation as a delivery partner for legal, accounting, consulting, private capital, and real assets firms.

Day to day, this leader manages a Product Delivery P&L, oversees demand and capacity planning, and intervenes early when resourcing, performance, or execution puts an engagement at risk. The role requires experience running a professional services delivery organization, ownership of services financials, and a track record of building estimation models, quality standards, and reusable delivery assets across a portfolio of enterprise SaaS implementations.

What you will do

• Own the Product Delivery P&L, translating revenue, margin, and utilization targets into staffing, pricing, and capacity decisions, while managing demand and capacity ahead of committed work.
• Protect margin and anticipate delivery risk by addressing what causes concessions, rework, and leakage, including estimation, staffing, quality, and execution, and by maintaining a forward-looking view of delivery health so you can act on risks to business performance before the quarter is decided.
• Ensure every engagement has the right skills, experience, seniority, architecture support, and capacity for its complexity and risk, and adjust staffing or leadership as engagements evolve.
• Lead a high-performing team by setting clear expectations for quality, timeliness, and accountability, managing performance directly, and developing and retaining strong talent.
• Hold delivery teams accountable to the integrated project plan, identify and remediate risk before it causes delays or escalations, and work with Delivery Management on portfolio health and recovery plans.
• Strengthen delivery expertise across the organization by owning estimation models and quality review gates, building reusable accelerators, and feeding recurring implementation issues back to Product and Engineering.
• Be a trusted delivery partner to Sales by engaging early on strategic and complex opportunities to align on requirements, risk, and expertise, balancing commercial responsiveness with disciplined commitments that protect client outcomes and delivery economics, and building credibility through predictable execution and referenceable clients who reinforce Intapp's value in the market.

What you will need

Intapp is looking for intellectually curious, self-motivated professionals who like to get hands‑on to contribute to the overall success of the business and their team.

• 15+ years delivering technology solutions to clients, including 5-8 years in a senior leadership role at a SaaS or enterprise software company
• Experience leading a professional services delivery organization, including managing managers, with a record of hiring, developing, and retaining talent and addressing underperformance directly.
• Ownership of a services P&L or product-line financials, with fluency in margin, utilization, revenue forecasting, and revenue recognition.
• A track record of building estimation models and effort baselines, and of establishing delivery quality standards, review gates, and reusable accelerators across an engagement portfolio.
• Experience remediating at-risk engagements, identifying risk early, and leading recovery with clients and internal teams.
• Commercial acumen across services scoping, pricing, and statement of work authoring, with credibility as a delivery partner to sales.
• Experience serving professional firms in highly regulated industries, such as accounting, consulting, investment banking and advisory, legal, private capital, or real assets, and working knowledge of enterprise SaaS implementations, including configuration, integrations, and data migration.
• Bachelor's degree or equivalent practical experience
• Ability to travel up to [25]% for client and prospect meetings

What you will gain at Intapp

At Intapp, you'll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You'll be part of a growing public company, with a modern work environment that's connected yet flexible and where your professional growth and well-being are top priorities. We'll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.

• Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals