Strategic Client Success Manager, Legal

INTEGRATION APPLIANCE, INC.; Illinois; Hybrid; USD 120,000 - 160,000; Full time

Job summary

Intapp is seeking a Strategic Client Success Manager for the Legal industry. You will drive adoption and value across a portfolio of enterprise accounts, serving as a generalist across Intapp's suite with depth in risk management, onboarding, and compliance systems in law firms.

The role emphasizes trusted advisor relationship at all levels, collaboration with account teams, and opportunities to influence product direction through customer feedback, thought leadership, and market presence.

Qualifications

• 8+ years in client success or advisory serving professional services.
• Experience with risk management or compliance in law firms.
• Proven ability to manage enterprise accounts and executive relationships.
• Strong listening, influence, and cross-functional collaboration skills.

Responsibilities

• Own client health across a portfolio and translate data into success plans.
• Identify at-risk accounts and lead remediation or escalations.
• Coordinate success plans with account managers and priorities.
• Lead proactive, outcome-focused engagements with clients.
• Present health and adoption metrics in client reviews.
• Act as SME on Intapp Intake, Conflicts, and Terms
• Advise post-deployment to maximize feature adoption
• Build market presence through client community and events
• Represent customer voice on new features and priorities
• Maintain knowledge of product portfolio and industry dynamics.

Skills

Client success leadership

Stakeholder management

Consultative communication

Change management

Travel readiness

Education

Bachelor's degree

Tools

Intapp Intake

Conflicts & Terms

Job description

Strategic Client Success Manager, Legal Remote Midwest/West

The Strategic Client Success Manager is a senior individual contributor on Intapp's Client Success Legal Industry team, responsible for driving adoption and measurable value across a portfolio of enterprise accounts. This role is a generalist across Intapp's product suite with depth of expertise in areas such as risk management, new client onboarding, and compliance systems in law firms. Success in this role turns clients into long-term partners — firms that are fully realizing their Intapp investment, expanding what they do with the platform, and influencing peers in their markets. The Client Success Director operates as a trusted advisor to client stakeholders at all levels — from daily users to C-suite leaders — and serves as the voice of the customer internally to our product and account teams.

What you will do:

• Serve as the primary point of accountability for client health across your portfolio, translating adoption data, business outcomes, and engagement signals into clear, actionable success plans.
• Identify at-risk accounts early and lead the response — whether that’s a remediation plan, an expanded use case, or an executive escalation — to protect and grow the client relationship.
• Align with Account Managers to ensure success plans, commercial priorities, and relationship milestones are coordinated.
• Drive proactive, outcome-focused engagement with assigned accounts.
• Participate in and contribute to client business reviews, presenting health and adoption metrics alongside recommendations.
• Serve as a subject matter expert in Intapp Intake, Conflicts & Terms with the ability to apply generalist knowledge across the broader Intapp product lines.
• Consult with clients post-deployment to ensure they capitalize on all available solution features and that implemented solutions meet their organizational needs.
• Build a visible presence as a trusted advisor in the market through user group leadership, active participation in Intapp's client community, and thought leadership at industry conferences and events.
• Serve as the voice of the customer on new features and development priorities.
• Reinforce and expand knowledge of Intapp's product portfolio, competitive landscape, and industry dynamics on an ongoing basis.

What you will need:

• 8+ years of experience in client success, solution advisory, or consulting roles serving professional services firms, ideally in the legal industry.
• Demonstrated expertise with Intapp Intake, Conflicts and/or Terms or the risk management and compliance domain in law or professional services firm.
• Proven ability to manage the client success of a portfolio of enterprise accounts, including executive-level stakeholder relationships.
• Strong consultative and communication skills: ability to listen carefully, influence at all levels, and navigate complex organizational dynamics.
• Experience with change management or developing adoption strategies for enterprise technology platforms.
• Strong analytical skills and ability to synthesize input from multiple sources into clear client-facing recommendations.
• Resourceful problem-solver with results orientation and strong time management discipline.
• Bachelor's degree required.
• Ability to travel up to 10-20% of the year for client visits, user group sessions, and industry events.
• Preferred Experience across the broader Intapp product suite.
• Familiarity with financial, practice, and document management systems and 3rd party data providers is an advantage.
• Experience in a publicly traded, growth-stage software company.

What you will gain at Intapp:

At Intapp, you'll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You'll be part of a growing public company, with a modern work environment that is connected yet flexible and where your professional growth and well-being are top priorities. We'll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork. Here, you will have the opportunity to: Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career. Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day. Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about. Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.

Founded in 2000 and headquartered in Palo Alto, California, Intapp completed a successful IPO on June 30, 2021 (NASDAQ: INTA). Alongside a global ecosystem of partners, Intapp accelerates innovation and integration, ensuring our clients are always at the forefront of transformation.