Client Services Pro: Empathetic Scheduler for HVAC Plumbing

AllTech Services, Inc.; Sterling, Northern (VA, KY); Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Paid Weekly

Performance bonus programs

401(k) match

Tuition reimbursement

Job summary

AllTech Services, Inc. is seeking a Client Services Professional in Sterling, VA. This full-time role supports homeowners for HVAC and plumbing services, with weekend work and shift times noted.

You will be the first impression, delivering calm, confident communication and a high level of service. You will handle scheduling, educate customers on maintenance plans, and collaborate with teammates to resolve issues quickly.

Qualifications

• Demonstrate accountability and follow-through
• Communicate clearly and confidently
• Bring a positive, solutions-oriented mindset
• Stay organized and manage time effectively
• Show integrity in every interaction
• Take initiative to learn and improve
• Care deeply about delivering exceptional service

Responsibilities

• Lead every interaction with professionalism and empathy
• Guide customers through scheduling service with confidence and clarity
• Communicate with compassion when customers are dealing with stressful home issues
• Use industry-leading software systems to efficiently book appointments, including AI Tools
• Educate customers on the value of our Maintenance Plans
• Collaborate with team members to find solutions quickly
• Take ownership of each call and follow through on commitments
• Represent the AllTech standard of service in every interaction

Job description

AllTech Services, Inc. is seeking a Client Services Professional in Sterling, VA. This full-time role supports homeowners for HVAC and plumbing services, with weekend work and shift times noted.

You will be the first impression, delivering calm, confident communication and a high level of service. You will handle scheduling, educate customers on maintenance plans, and collaborate with teammates to resolve issues quickly.