Client Services Performance Strategist

LVMH Group; Irving (TX); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Bonus opportunities

Medical coverage

Dental coverage

Vision coverage

Paid time off

Job summary

Louis Vuitton is seeking a highly analytical Business Performance Manager for Client Services to drive productivity, visibility into CSC performance, and data-driven insights. The role focuses on reporting, dashboards, and strategic collaboration with finance and leadership to enhance client experiences.

The position is on-site and emphasizes translating data into actionable recommendations while partnering across functions to optimize investments and KPIs for the North America Client Services

Qualifications

• Strong ability to analyze business trends, interpret performance data, and translate findings into strategic recommendations.
• Experience managing recurring business reporting and developing clear performance documentation for leadership.
• Ability to design and deploy standardized reporting and analytical dashboards.
• Proven ability to identify opportunities to improve productivity, align investments, and support broader business objectives.

Responsibilities

• Own and manage daily, weekly, and monthly reporting that captures sales, call volume, and CSC productivity performance.
• Prepare clear and actionable documentation of insights to inform business leaders and support data-driven decision-making.
• Partner with the CSC Leadership team to design and deploy standardized reporting and dashboards.
• Proactively partner with finance to reconcile invoices and review FTE actuals against the annual budget.
• Support global business performance initiatives and drive KPI visibility across the organization.
• Collaborate with stakeholders to align investment through data analysis and performance insights.
• Provide 360 support to performance initiatives and to the Senior Business Performance Manager.
• Contribute to ad hoc projects supporting the Client Services organization.

Skills

Analytical mindset

Reporting experience

Dashboard development

Cross-functional collaboration

Commercial acumen

Communication skills

Organizational skills

Job description

Louis Vuitton is seeking a highly analytical Business Performance Manager for Client Services to drive productivity, visibility into CSC performance, and data-driven insights. The role focuses on reporting, dashboards, and strategic collaboration with finance and leadership to enhance client experiences.

The position is on-site and emphasizes translating data into actionable recommendations while partnering across functions to optimize investments and KPIs for the North America Client Services