Business Performance Manager, Client Services

Brobston Group LLC; Irving (TX); On-site; USD 85,000 - 135,000; Full time

Job summary

Brobston Group LLC is seeking a Business Performance Manager, Client Services, on-site in Irving, TX to drive productivity and provide analytical support to business leaders. You will own reporting and dashboard development to increase visibility into CSC performance and KPIs, translating data into actionable insights.

This role partners with finance and cross-functional stakeholders to identify trends and recommend strategies that improve business performance and the client experience, while

Qualifications

• Strong analytical expertise to translate trends into strategic recommendations.
• Experience managing recurring business reporting for leadership audiences.
• Proven skills in dashboard development and analytical systems.
• Commercial mindset to identify productivity opportunities and link investments to data.
• Excellent cross-functional collaboration and clear written/verbal communication.
• Highly organized and able to manage multiple priorities in a dynamic environment.

Responsibilities

• Own and manage daily, weekly, and monthly reporting on sales, call volume, and CSC productivity.
• Prepare clear, actionable insights and documentation for business leaders.
• Design and deploy standardized reporting and dashboards with CSC leadership.
• Partner with finance to reconcile invoices and manage FTE vs budget.
• Support strategic business performance initiatives and provide 360 support to the Senior Business Performance Manager.
• Collaborate cross-functionally on ad hoc projects as needed.

Skills

Analytical skills

Recurring reporting

Dashboard development

Commercial mindset

Cross-functional collaboration

Organization & multitasking

Tools

BI tools

Dashboard software

Job description

Summary

The Business Performance Manager, Client Services will support the Client Service Center by driving productivity and providing analytical support to business leaders. You will own reporting and dashboard development to increase visibility into CSC performance and KPIs and translate data into actionable insights. This on-site role partners with finance and cross-functional stakeholders to identify trends and recommend strategies that improve business performance and the client experience.

Responsibilities

• Own and manage daily, weekly, and monthly reporting on sales, call volume, and CSC productivity to evaluate trends and performance.
• Prepare clear, actionable insights and documentation to inform business leaders and support data-driven decisions.
• Design and deploy standardized reporting and analytical dashboards in partnership with CSC leadership.
• Partner with finance to reconcile invoices and manage FTE actuals against the annual budget.
• Support strategic business performance initiatives and provide 360 support to the Senior Business Performance Manager.
• Collaborate cross-functionally and contribute to ad hoc projects as needed.

Requirements

• Strong analytical expertise with the ability to analyze trends and translate findings into strategic recommendations.
• Experience managing recurring business reporting and developing performance documentation for leadership audiences.
• Proven skills in dashboard development and analytical systems.
• Commercial mindset with the ability to identify productivity opportunities and align investments through data analysis.
• Excellent cross-functional collaboration skills and clear written and verbal communication.
• Highly organized, detail oriented, and able to manage multiple priorities in a dynamic environment.