Client Services Partner

Vizient, Inc; Irving, Northern (TX, KY); Hybrid; USD 52,000 - 88,000; Full time

Job summary

Vizient, Inc. is seeking a trusted advisor to manage a portfolio of non-acute healthcare clients, guiding onboarding, adoption, and sustained utilization of Vizient and Provista procurement solutions.

You will build consultative relationships, translate data into actionable insights, and coordinate cross-functional resources to drive value and client satisfaction. You will engage executives with outcome-focused reviews, monitor performance, and collaborate with Sales to support retention and

Qualifications

• Relevant degree preferred.
• 2+ years of relevant experience required.
• Experience in client services, account management, consulting, healthcare, or related field preferred.
• Ability to independently manage a defined portfolio of client relationships and drive initiatives through completion.
• Strong consultative skills to assess client needs and improve adoption, utilization, and satisfaction.
• Ability to communicate complex information through clear, executive-ready presentations and discussions.
• Strong relationship management, problem-solving, organization, and cross-functional collaboration skills.
• Experience with CRM systems and procurement, supply chain, or healthcare purchasing solutions preferred.

Responsibilities

• Serve as the primary day-to-day contact and strategic partner for an assigned portfolio of non-acute clients.
• Develop consultative relationships with key client stakeholders and lead outcome-focused engagements, including business reviews and strategic check-ins.
• Guide clients through onboarding and adoption of Vizient and Provista procurement solutions while identifying risks, gaps, and barriers to utilization.
• Coordinate cross-functional teams and internal resources to execute client initiatives, resolve issues, and enhance client experience.
• Analyze client performance, contract utilization, purchasing behavior, and savings trends to identify opportunities and root causes of performance gaps.
• Translate complex data into actionable insights and executive-ready narratives that support client decision-making and value realization.
• Recommend and implement solutions using established service frameworks to address routine to moderately complex client challenges.
• Manage portfolio priorities based on client needs, risk, and service expectations to ensure consistent execution and follow-through.
• Partner with Sales and Inside Sales to support client retention and growth opportunities while representing client needs across internal teams.
• Maintain accurate client activity within CRM systems and contribute to the continued development of Client Services tools, processes, and best practices.

Skills

Relationship management

Consultative selling

Cross-functional collaboration

Executive communication

Analytical thinking

Education

Relevant degree preferred

Tools

CRM systems

Procurement solutions

Healthcare purchasing systems

Job description

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary

In this role, you will serve as a trusted advisor to assigned non-acute healthcare clients, supporting successful onboarding, adoption, and sustained utilization of Vizient and Provista procurement solutions. You will build consultative client relationships, deliver data-informed insights, coordinate cross-functional resources, and establish structured approaches to address client challenges, improve outcomes, and drive long-term value realization and satisfaction.

Responsibilities

• Serve as the primary day-to-day contact and strategic partner for an assigned portfolio of non-acute clients.
• Develop consultative relationships with key client stakeholders and lead outcome-focused engagements, including business reviews and strategic check-ins.
• Guide clients through onboarding and adoption of Vizient and Provista procurement solutions while identifying risks, gaps, and barriers to utilization.
• Coordinate cross-functional teams and internal resources to execute client initiatives, resolve issues, and enhance client experience.
• Analyze client performance, contract utilization, purchasing behavior, and savings trends to identify opportunities and root causes of performance gaps.
• Translate complex data into actionable insights and executive-ready narratives that support client decision-making and value realization.
• Recommend and implement solutions using established service frameworks to address routine to moderately complex client challenges.
• Manage portfolio priorities based on client needs, risk, and service expectations to ensure consistent execution and follow-through.
• Partner with Sales and Inside Sales to support client retention and growth opportunities while representing client needs across internal teams.
• Maintain accurate client activity within CRM systems and contribute to the continued development of Client Services tools, processes, and best practices.

Qualifications

• Relevant degree preferred.
• 2 or more years of relevant experience required.
• Experience in client services, account management, consulting, healthcare, or a related field preferred.
• Demonstrated ability to independently manage a defined portfolio of client relationships, prioritize competing needs, and drive initiatives through completion.
• Strong consultative skills with the ability to assess client needs, identify opportunities, and recommend actions that improve adoption, utilization, and satisfaction.
• Ability to communicate complex information through clear, concise, and executive-ready presentations and discussions.
• Strong relationship management, problem-solving, organization, and cross-functional collaboration skills.
• Experience with CRM systems and procurement, supply chain, or healthcare purchasing solutions preferred.

Estimated Hiring Range

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $51,900.00 to $87,900.00. This position is also incentive eligible. Vizient has a comprehensive benefits plan! Please view our benefits here: http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer

Females/Minorities/Veterans/Individuals with Disabilities. The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.

Working at Vizient means shaping the future of healthcare, every day. Alongside our clients, we're building a healthier, more human healthcare system. We connect people, data, and solutions to enable healthcare organizations to improve financial sustainability, enhance system performance, and deliver better care.

Headquartered in Irving, Texas, with 11 offices across the United States, Vizient has more than 5,000 employees who bring deep expertise and a shared commitment to transforming healthcare. Together, we're solving some of the industry's most complex challenges while creating opportunities to learn, grow, and drive lasting change for healthcare organizations and the communities they serve.

Through our enterprise of companies, we deliver meaningful impact across the continuum of care: Apexus - The exclusive contractor for 340B Drug Pricing Program, managed by the Health Resources and Services Administration. aptitude - The industry's first online direct contracting market, supporting self-contracting activity between hospitals and suppliers. Kaufman Hall - Leading healthcare advisory services to support our clients in achieving financial, clinical, and operational excellence. Provista - Proven supply chain partner specializing in extended, diagnostic, and preventive care facilities, including surgery centers, home health, and senior living.