Client Services & Onboarding Operations Lead

Supplemental Health Care; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance - PPO/CDHP

Dental Insurance

Vision Insurance

401(k) with match

Health Savings Accounts (HSA)

Flexible Spending Accounts (FSA)

Permissive Paid Time Off (PTO)

Employee Assistance Program (EAP)

Additional benefits

Job summary

Supplemental Health Care seeks a Manager of Client Services & Support to lead the Client Services Associate team and oversee operational functions that support client service delivery, compliance management, candidate submissions, and workforce onboarding.

This role partners with Client Services Managers, Recruiting, Credentialing, Operations and Leadership to ensure consistent execution of client support processes, compliance requirements, and service standards.

Qualifications

• Associates Degree and/or 1-2 years’ equivalent experience required.
• Knowledge of proper grammar, spelling and rules of composition.
• Must have a working knowledge of computers and software systems including Microsoft Office products and the Internet.
• Must be detail-oriented and highly organized.
• Ability to work independently and with other team members.
• Ability to organize and complete work in a timely manner.
• Ability to multi-task.
• Ability to communicate effectively with all levels of the organization.
• Must be able to work for prolonged periods of sitting, typing and use of the phone and computer.
• Must successfully complete onboarding training/tutorials and attend future webcasts/trainings as required.

Responsibilities

• Oversee day-to-day operation of the Client Support team to ensure productivity and alignment with division expectations.
• Review processes with VP and make adjustments as necessary.
• Utilize reports to track submissions, offers, placements, starts, compliance, and other metrics.
• Train new Client Support team members on all functions.
• Provide ongoing training and resources to employees across levels.

Skills

Attention to detail

Communication skills

Microsoft Office

Multi-tasking

Independent work

Time management

Education

Associates Degree or 1-2 years experience

Tools

Microsoft Office

Internet

Job description

Supplemental Health Care seeks a Manager of Client Services & Support to lead the Client Services Associate team and oversee operational functions that support client service delivery, compliance management, candidate submissions, and workforce onboarding.

This role partners with Client Services Managers, Recruiting, Credentialing, Operations and Leadership to ensure consistent execution of client support processes, compliance requirements, and service standards.