Client Services & Office Coordinator (Onsite)

NFP, an Aon company; South Burlington (VT); On-site; USD 47,000 - 55,000; Full time

Benefits offered by this job

PTO & paid holidays

401(k) with match

Health & wellness programs

Exclusive discount programs

Job summary

NFP, an Aon company, is seeking a receptionist/office coordinator for our South Burlington, VT office. You will serve as the first point of contact for clients, visitors, employees, and vendors while supporting daily office operations and administrative needs.

The role is onsite Monday through Friday, 8:00 a.m. to 5:00 p.m., focusing on greeting, mail handling, document routing, EPIC data entry, and general office support for Property & Casualty and Benefits teams.

Qualifications

• High school diploma or equivalent required.
• Experience in receptionist or office coordination preferred.
• Ability to learn EPIC agency management system.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication.

Responsibilities

• Greet clients and visitors and answer incoming department phone calls.
• Open, scan, and distribute daily mail; process checks and route them appropriately.
• Manage incoming and outgoing mail, postage, packages, courier requests, and deliveries.
• Order and maintain office supplies and assist with building-related needs.
• Maintain office phone lists, resource sheets, and other administrative materials.
• Print and mail client documents, including certificates of insurance and policies as needed.
• Document client conversations and phone calls in EPIC.
• Provide administrative support to the Property & Casualty and Benefits teams.
• Maintain an organized, professional office environment.
• Perform other duties as assigned.
• Commitment to culture requires a demonstration of professionalism, accountability, customer/client focus, and teamwork

Skills

Attention to detail

Verbal communication

Written communication

Customer service

Multitasking

MS Office proficiency

Independent work

Education

High school diploma

Tools

EPIC

Microsoft Outlook

Microsoft Word

Job description

NFP, an Aon company, is seeking a receptionist/office coordinator for our South Burlington, VT office. You will serve as the first point of contact for clients, visitors, employees, and vendors while supporting daily office operations and administrative needs.

The role is onsite Monday through Friday, 8:00 a.m. to 5:00 p.m., focusing on greeting, mail handling, document routing, EPIC data entry, and general office support for Property & Casualty and Benefits teams.