Client-Focused Office Coordinator & Receptionist

Aon plc; South Burlington (VT); On-site; USD 47,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

PTO & paid holidays

401(k) with match

Health & wellness programs

PeopleFirst culture

Job summary

NFP, an Aon company, is seeking a Receptionist and Office Coordinator for the South Burlington, VT office, on-site Monday-Friday 8:00 a.m. to 5:00 p.m. You will greet clients, manage mail, and support the Property & Casualty and Benefits teams.

Responsibilities include handling calls, processing checks, ordering supplies, maintaining contact lists, and documenting client conversations in EPIC. A high school diploma and strong communication, organization, and customer focus are required; base

Qualifications

• High school diploma or equivalent required.
• Experience in administrative support preferred.

Responsibilities

• Greet clients and visitors and answer incoming department phone calls.
• Open, scan, and distribute daily mail; process checks and route them appropriately.
• Manage incoming and outgoing mail, postage, packages, courier requests, and deliveries.
• Order and maintain office supplies and assist with building-related needs.
• Maintain office phone lists, resource sheets, and other administrative materials.
• Print and mail client documents, including certificates of insurance and policies as needed.
• Document client conversations and phone calls in EPIC.
• Provide administrative support to the Property & Casualty and Benefits teams.
• Maintain an organized, professional office environment.
• Perform other duties as assigned.
• Commitment to culture requires a demonstration of professionalism, accountability, customer/client focus, and teamwork

Skills

Attention to detail

Communication skills

Customer focus

Prioritization

Independence

Education

High school diploma or equivalent

Tools

EPIC system

Outlook

Word

Job description

Posting Description

Who We Are:

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Summary:

This position provides receptionist and office coordination support for the Property & Casualty and Benefits teams in the South Burlington office. Responsibilities include serving as a point of contact for clients, visitors, employees, and vendors while supporting daily office operations and administrative needs.

This position is onsite from our South Burlington, VT office Monday through Friday, from 8:00 a.m. to 5:00 p.m.

Essential Duties and Responsibilities:

• Greet clients and visitors and answer incoming department phone calls.
• Open, scan, and distribute daily mail; process checks and route them appropriately.
• Manage incoming and outgoing mail, postage, packages, courier requests, and deliveries.
• Order and maintain office supplies and assist with building-related needs.
• Maintain office phone lists, resource sheets, and other administrative materials.
• Print and mail client documents, including certificates of insurance and policies as needed.
• Document client conversations and phone calls in EPIC.
• Provide administrative support to the Property & Casualty and Benefits teams.
• Maintain an organized, professional office environment.
• Perform other duties as assigned.
• Commitment to culture requires a demonstration of professionalism, accountability, customer/client focus, and teamwork

Knowledge, Skills, and/or Abilities:

• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Professional, courteous, and customer-focused demeanor.
• Ability to prioritize and manage multiple responsibilities.
• Ability to work independently with minimal supervision.
• Basic computer proficiency, including Microsoft Outlook and Microsoft Word.
• Ability to learn and work within the EPIC agency management system.

Education and/or Experience:

• High school diploma or an equivalent required.

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $47,000 – $55,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.