Client Services Navigator - Admin Technician III

oklahomadepartmentofhumanservices; Tulsa (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

The Oklahoma Department of Human Services in Tulsa is hiring an Administrative Technician III E16C. This full-time position provides customer service at the reception, assists clients, enters and retrieves information, and supports EBT operations.

Requirements include 24 months of clerical office experience or an equivalent education/experience. Occasional travel and a valid driver's license are required; benefits are provided.

Qualifications

• 24 months of clerical office experience or an equivalent combination of education and experience

Responsibilities

• This position is a full-time in an office setting.
• Serves as Navigator at reception, assists customers, enters and retrieves client information, and uploads documents timely.
• Demonstrate the ability to handle difficult situations with respect and courtesy.
• Serves as the EBT clerk.
• Make appropriate program referrals to community resources.
• Provide high-level customer service to internal and external customers, ensuring inquiries are handled professionally and timely.
• Participate in individual and staff conferences.
• Must attend all mandatory trainings associated with the position.
• Writes, presents, and interprets information clearly and concisely.
• Maintain compliance with Adult and Family Services processes, policies, and standards.
• Performing various backup duties as required.

Skills

Clerical experience

Job description

The Oklahoma Department of Human Services in Tulsa is hiring an Administrative Technician III E16C. This full-time position provides customer service at the reception, assists clients, enters and retrieves information, and supports EBT operations.

Requirements include 24 months of clerical office experience or an equivalent education/experience. Occasional travel and a valid driver's license are required; benefits are provided.